Operations Assistant (Highveld Mall) Mpumalanga

📌 OPPORTUNITY OVERVIEW:-Broll Property Group is actively recruiting for a Operations Assistant (Highveld Mall) position in Mpumalanga. This is an excellent opportunity for professionals in the Real / Estate sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 2 years • Educational Background: Matric or equivalent• Industry Focus: Real / Estate• Location Preference: in Mpumalanga

💼 WHY THIS ROLE MATTERS:-The Operations Assistant (Highveld Mall) position is an important role within the Real / Estate sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Real / Estate offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Operations Assistant (Highveld Mall) position, ensure your CV highlights:• Relevant experience matching the 2 years requirement• Educational qualifications in line with Matric• Specific achievements in the Real / Estate field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Real / Estate sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Operations Manager (Highveld Mall) Company: Broll Property Group

Salary: Market Related

Job Type: Permanent

Sectors: Real Estate Management

Reference: 206560

Vacancy Details

Employer: Broll Property Group

POSITION OBJECTIVE

In charge of overseeing, managing, and controlling the operations of the mall. Manages leasing agreements, procures third-party services, and supervises maintenance operations. Ensures optimal maintenance of buildings, grounds, and equipment. Formulates and implements departmental policies and procedures, ensuring compliance with health and safety regulations. Guarantees the quality of purchased services and adherence to procurement policies. Keeps Senior Management updated on activities and significant issues. Trains, directs, and evaluates assigned staff.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Takes charge of the development, execution, and implementation of operations management policies and procedures. a. Aids Senior Management in creating short and long-term goals and strategies. Assists in projecting long-term budgets. b. Implements operational goals and aligns them with corporate-wide plans. c. Develops Centre operation policies and conducts periodic reviews to enhance efficiency.


2. Manages the Centre’s operations and facilities effectively. a. Coordinates and arranges services from maintenance contractors, suppliers, and vendors. Interacts with contractors daily. b. Engages with tenants to address operational issues. c. Responds to emergency calls. d. Manages day-to-day activities including:  • Tenant complaints  • Security  • Air Conditioning  • Cleaning, Electrical, Plumbing, etc. e. Approves invoices for payments. f. Issues tender documents. g. Calculates operational costs for tenant charge-outs and ensures recoveries where appropriate. h. Manages space planning to accommodate current and future operational needs. i. Conducts regular inspections of facilities to identify and address operational issues and improvements. j. Oversees maintenance activities to ensure facilities are clean and well-maintained. k. Ensures compliance of Centre operations with established policies and regulations.


3. Ensures the security of all Centre facilities by conducting scheduled inspections and implementing improvements. a. Identifies security threats and develops prevention plans. b. Establishes and maintains security systems for the Centre and tenants. c. Monitors shops and businesses and responds to emergency calls. d. Maintains a security information network. e. Coordinates with SAPS and local authorities. f. Plans and manages security personnel. g. Determines security system and equipment needs. h. Communicates security systems to tenants. i. Develops and implements security devices. j. Promotes security awareness among staff, tenants, and shoppers. k. Manages security budgets and expenditure. l. Develops and implements emergency plans.


4. Ensures efficient and cost-effective administration of Centre operations. a. Develops and implements safety directives. b. Conducts financial forecasting and updates building expenditure schedules. c. Promotes safety awareness and trains staff on Health and Safety. d. Ensures compliance with legal regulations and completes regular OSH inspections. e. Ensures cost-effective and efficient facilities operations within budget constraints. f. Manages the procurement of furnishings and equipment according to budget plans. g. Researches vendors, contractors, and suppliers to ensure quality, competitive pricing, and timely delivery. h. Ensures maintenance agreements and leases are current. i. Tracks and resolves billing discrepancies promptly.


5. Maintains professional business relations with vendors, contractors, and trade professionals. a. Develops and maintains productive relationships with vendors, suppliers, and contractors. b. Acts as a liaison between the Company and external contacts. c. Coordinates external services with Company operations effectively. d. Conveys necessary information as appropriate. e. Promotes a positive image of the Company.


6. Supervises Centre personnel to ensure optimal performance. a. Provides leadership through objective setting, delegation, and communication. Conducts regular meetings to keep personnel informed of policy changes and improvements. b. Assigns and coordinates personnel. Directs daily operations. c. Identifies, develops, and implements training programs. d. Conducts performance appraisals and provides feedback and suggestions for improvement. Implements corrective actions as needed. e. Ensures appropriate staffing levels and conducts interviews and assigns personnel as required.


7. Undertakes additional duties as required or assigned. a. Ensures the work area is clean, secure, and well-maintained. b. Completes special projects as assigned. c. Reports on operational expenses, foot traffic, and security incidents.

PERFORMANCE MEASUREMENTS

1. Effective communication and coordination with departments with necessary assistance provided. 2. Full compliance with procurement policy. 3. Appropriate management information on area activities and significant problems. 4. Well-trained, effective, and efficient operations personnel with appropriate supervision and support. 5. Well-maintained and secure Company facilities meeting operational needs. 6. Efficient and cost-effective administration of Centre or Property operations. 7. Well-planned current and future Centre or Property needs with established and maintained budgets. 8. Effective business relations with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION: Matric

Additional related maintenance and Centre management training preferred.

REQUIRED KNOWLEDGE: Comprehensive understanding of Centre or Property management procedures. Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED: Two or more years of related experience.

SKILLS/ABILITIES: Excellent leadership abilities. Ability to organize, coordinate, and direct team activities. Strong problem-solving skills. Good communication skills. Proficiency in using related maintenance equipment and computer applications.