Customer Relations Manager Strand

📌 OPPORTUNITY OVERVIEW:-Helderberg Personnel cc is actively recruiting for a Customer Relations Manager position in Strand. This is an excellent opportunity for professionals in the General sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: Not Specified • Educational Background: other or equivalent• Industry Focus: General• Location Preference: in Strand

💼 WHY THIS ROLE MATTERS:-The Customer Relations Manager position is an important role within the General sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in General offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Customer Relations Manager position, ensure your CV highlights:• Relevant experience matching the Not Specified requirement• Educational qualifications in line with other• Specific achievements in the General field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Customer Relations Manager Company: Helderberg Personnel cc

Salary: Market Related Job Type: Permanent Sectors: Marketing Automotive Management Reference: SW006631/CL

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**Vacancy Details**

**Employer:** Helderberg Personnel cc

**CUSTOMER RELATIONS MANAGER - SOMERSET WEST (MACASAR):**

Our client, a leading provider of top-tier tyre brands in South Africa, is on the lookout for a skilled and customer-centric Customer Relations Manager to join their National Call Centre team. This is an exceptional opportunity for a dedicated professional with a focus on relationships to oversee customer engagement, service excellence, and customer retention. The ideal candidate will manage and expand the current customer base, ensuring efficient and professional handling of customer inquiries, orders, and related administrative tasks, while fostering robust and enduring customer connections.

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**Purpose of the Role:**

To cultivate and maintain long-term customer relationships by delivering outstanding customer experiences, leading the customer service team, addressing issues proficiently, and leveraging customer insights for ongoing service enhancement, loyalty, and retention.

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**Key Responsibilities**

• Managing direct marketing initiatives targeting the existing customer base - Growing and expanding the present customer base - Ensuring and sustaining strong customer relationships and service levels - Capturing and processing invoices - Keeping the customer database current and accurate - Following up on customer queries with field sales staff and customers daily - Liaising with transport service providers to guarantee product delivery within stipulated timelines - Employing effective telephone sales techniques to generate additional business - Processing stock returns - Handling customer claims - Assisting with the management of customer credit limits - Communicating effectively with customers, sales staff, transport providers, and other departments - Working independently while meeting deadlines consistently

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**Criteria:**

• Matric / Grade 12 - Minimum of 3 years sales experience within a call centre environment - Previous experience with Pastel / Evolution is essential - Proficient in Microsoft Office 365 - Strong telephone sales and customer service skills - Excellent verbal and written communication skills in English and Afrikaans - Strong administrative and organizational abilities - Ability to work accurately under pressure - Ability to work unsupervised while meeting deadlines

Candidates residing within a close commuting distance of Somerset West are encouraged to apply for this role.