š OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service Ambassador position in Durbanville. This is an excellent opportunity for professionals in the General sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:ā¢ Experience Level: 1 year ā¢ Educational Background: Matric or equivalentā¢ Industry Focus: Generalā¢ Location Preference: in Durbanville
š¼ WHY THIS ROLE MATTERS:-The Service Ambassador position is an important role within the General sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in General. This role offers growth opportunities and skill development.
š APPLICATION GUIDANCE:-When applying for this Service Ambassador position, ensure your CV highlights:ā¢ Relevant experience matching the 1 year requirementā¢ Educational qualifications in line with Matricā¢ Specific achievements in the General fieldā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXT:-The General sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Client Experience Coordinator Company: Virgin Active South Africa (Pty) Ltd
Salary: Market Related Job Type: Permanent Sectors: General Health Fitness & Beauty Reference: 205916
Job Description
Employer: Virgin Active South Africa (Pty) Ltd
Your Role... The Client Experience Coordinator plays a pivotal role in delivering outstanding experiences for members within the club, leveraging various tools and platforms throughout the service/reception area, exercise floor, studios, swimming facilities, and lounge zones. This position is essential in fostering engagement both in-club and online, thereby supporting member retention through daily interactions.
Duties and Responsibilities...
- Managing Front of House Operations - Controlling access to the facility - Communicating and providing information to staff, members, and prospective members - Meeting member needs and experiences from entry to exit - Adhering to operational standards and administration policies and procedures
- Engaging with Members - Delivering exceptional customer service across the club to meet NPS and member sentiment targets - Driving digital engagement with members on our evolving digital platforms - Exposing members to personalized online or digital exercise offerings - Retaining members through building strong member relations and resolving complaints - Engaging members in fitness initiatives (events) to boost retention
- Delivering the Member Floor Experience - Promoting safe exercise - Ensuring adherence to club rules and standards - Maintaining adherence to safety protocols - Keeping the floor clean - Participating in ongoing training and self-development
Our Minimum Requirements... Essential Qualifications: - Grade 12 Senior Certificate or NQF Level 4 equivalent - Successful completion of Reception Academy - Good understanding and knowledge of digital platforms - Sound knowledge of Virgin Active exercise experiences - Comprehensive understanding of the customer journey and desired customer experience - Sound knowledge of club rules, operating standards, and safety protocol - Minimum of 12 months experience in a face-to-face customer-facing role - Proven ability to resolve member questions and queries
Core Competencies: - Adaptability (able to adapt to a fast-paced, changing environment) - Curiosity (willing to seek opportunities to learn and grow) - Winning mentality (willing to go above and beyond to achieve success) - Motivated to make a difference in peopleās lives - A commitment to excellence - The ability to work independently - Trustworthiness (acting in the right thing) - A drive to create magical moments for our members - The ability to make decisions and take ownership of those decisions - Action orientation - Administer First Aid (valid First Aid Level 1 certificate) - Excellent relationship-building skills - Problem-solving skills - Good communication skills - Ability to resolve conflict
Preferred Skills: - Wellness knowledge beyond the health club - Ability to make quick and bold decisions - Agile and collaborative mindset - High interpersonal skills (EQ)
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
