Salary: Market Related Job Type: Permanent Sectors: Call Centre Sales Reference: 196940 Job Type: Permanent Sectors: Call Centre Sales Reference: 196940 Sectors: Call Centre Sales Reference: 196940 Reference: 196940
Vacancy DetailsEmployer: Huntswood
Deliver a White‑Glove, Concierge‑Level ExperienceAre you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.
What you’ll be doing:Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation. Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable. Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently. Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication. Uphold all compliance and privacy standards across interactions. Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone. Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationshipsWhat we’re looking for:Minimum 1 year customer service experience - USA campaign experience is imperative Experience in a Health Care Role A service superstar who loves solving problems and making people feel valuedCalm, confident, and professional under pressureDetail‑oriented with excellent communication skills Salary Range and Work Times:To be discussed at the interview stage
What We OfferA dynamic, supportive environmentOpportunities to grow with a premium service teamPerformance based incentivesTenure recognition bonusesAttendance based bonusBreakfast every MondayEmployer funded medical insuranceCore BehaviorHuntswood’s employees are described as dependable, driven and collaborative. The job holder should align to our 6 Fundamental Values:Bring Your “A” GameStrive For Greater Enable and empower all employeesDo the right thingOwn itDeliver unbelievable service"It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks
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