Customer Support and Sales Advisor - Umhlanga Umhlanga

Salary: Market Related Job Type: Permanent Sectors: Call Centre Sales Reference: 197181 Job Type: Permanent Sectors: Call Centre Sales Reference: 197181 Sectors: Call Centre Sales Reference: 197181 Reference: 197181

Employer: Huntswood

Job Overview:Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

Job Responsibilities:Providing excellent customer service, with customers issue being resolved first time around. Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries. Build rapport with customers, get to know their individual needs and put their interests first. Excellent time management skillsConvert incoming customer service calls into sales. Explain to customers the offer and the product benefits. Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them. Building great rapport with your clients, to ensure there is a trust level built. Act as a brand ambassador of our clientJob Required Requirements:Grade 12 or a NQF 4 EquivalentInbound sales experience (UK international)Minimum 12 months sales + 12 months customer serviceRecent 1-year unbroken tenureResides within a 30 KM radius from the office. Skills Required:Excellent verbal communicationSoft SkillsSales Ability (comfortable with handling objections, building rapport, needs analysis)A solid background in targeted customer service. A driven mindset and a love for hitting targets. Attention to detail, so the conversation is correctly captured and actioned. Customer centricityAbility to multitask. Preferred Skills:Advanced sales/upselling or retentions experience. What else to expect?In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience. Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business. Company Benefits:Medical InsuranceGroup Life CoverAttendance Bonus - Up to R1750KPI BonusFree Breakfast MondayCore BehaviourHuntswood’s employees are described as dependable, driven and collaborative.  The job holder should be able to demonstrate they are:Confidential, reliable and genuineDynamic, passionate and determinedFriendly, compassionate and cooperative"It's not just about what we do, but the way we do it. And it's our values that make us special."