Executive Western Cape

at EXL Service

Intern

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Salary: R1.00 - R2.00 Per Month Job Type: Permanent Sectors: Call Centre Reference: 16399 Job Type: Permanent Sectors: Call Centre Reference: 16399 Sectors: Call Centre Reference: 16399 Reference: 16399

Vacancy Details

Employer: EXL Service

Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries.
Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics
You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
Any other tasks as deemed required by their Line Manager
Ensure that the calls are handled as per Desktop procedures
Ensure that the assigned targets in accordance with SLA and any internal standards are met
Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
Maintain and provide the relevant process reports in a timely manner
Ensure adherence to established attendance schedules
Proficient level of written and spoken English
Active listening skills
Assertive, empathetic, professional & courteous
experience making outbound calls or handling calls for UK clients
Ability to empathize with the customer
Prioritizing customer needs
Good problem solving , reasoning and analytical skills
Negotiation and influencing skills
Ability to deliver messages/responses in a clear and concise manner
Basic knowledge of computers
Preferably good typing speed and accurate system updating

APPLICATION INFORMATION

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Note: Only shortlisted candidates are contacted.

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Salary

1,000 - 2,000 ZAR

Monthly based

Location

Western Cape

Job Overview

Job Posted:

2 months ago

Job Type

Intern

Job Role

Executive level role

Education

Any Level/PhD

Total Vacancies

Variable

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Executive Western Cape

APPLICATION INFORMATION

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Salary

1,000 - 2,000 ZAR

Location

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Job Details

Executive Western Cape

APPLICATION INFORMATION

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Salary

1,000 - 2,000 ZAR

Location

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