Purpose Statement
To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery. To establish and evolve the vision and direction for Capitec’s Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.
Education (Minimum)
Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science
Education (Ideal or Preferred)
Certification in Management or Other
Knowledge and Experience
ExperienceExperience managing large, distributed UX teams Strong background in digital product development Experience with enterprise-scale design systems Competence in setting standards, managing processes and driving continuous improvement.
KnowledgeDeep understanding of business strategy and product development lifecycles Deep understanding of UX principles, design thinking and human-cantered design methodologies. Familiarity with UX research techniques, usability testing and analytics. Awareness of industry trends, emerging technologies and best practices in UX.
SkillsAnalytical Skills Commercial Thinking Skills Decision making skills Interpersonal & Relationship management Skills Leadership Skills Negotiation skills Problem solving skills Strategic Thinking Skills
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