đ OPPORTUNITY OVERVIEW:-Libstar is actively recruiting for a Factory Shop Supervisor - George position in Western Cape. This is an excellent opportunity for professionals in the Manufacturing sector looking to advance their careers.
đŻ IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:⢠Experience Level: 3 years ⢠Educational Background: Matric or equivalent⢠Industry Focus: Manufacturing⢠Location Preference: in Western Cape
đź WHY THIS ROLE MATTERS:-The Factory Shop Supervisor - George position is an important role within the Manufacturing sector, offering meaningful career development and professional growth opportunities.
đ CAREER DEVELOPMENT INSIGHTS:-This role in Manufacturing offers valuable career progression opportunities aligned with your experience level and professional aspirations.
đ APPLICATION GUIDANCE:-When applying for this Factory Shop Supervisor - George position, ensure your CV highlights:⢠Relevant experience matching the 3 years requirement⢠Educational qualifications in line with Matric⢠Specific achievements in the Manufacturing field⢠Any certifications or specialized training
đ SOUTH AFRICA JOB MARKET CONTEXT:-The Manufacturing sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
**Job Title: Factory Shop Supervisor - George**
**Company: Libstar**
**Salary: Market Related**
**Job Type: Permanent**
**Sectors: Manufacturing Sales**
**Reference: 206639**
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**Vacancy Details**
**Employer:** Libstar
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**Position:** Factory Shop Supervisor
**Reporting Line:** Factory Shop Manager
**Location:** George, Western Cape
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**Role Overview:**
Assist the Factory Shop Manager in the effective, compliant and customer-focused operation of the Factory Shop. Supervise daily activities, personnel, sales, inventory management, cash handling, customer service, food safety, housekeeping, security, and administration according to company standards and delegated authority.
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**Key Responsibilities (but not limited to):**
**Sales Execution and Customer Service**
Support the Factory Shop Manager in reaching daily, weekly, and monthly sales targets. Communicate sales priorities, promotions, approved prices, and customer service expectations to the team. Ensure accuracy of prices, labels, promotional displays, and point-of-sale information. Monitor product availability, queues, customer flow, and service levels during trading hours. Assist customers and resolve complaints within delegated authority. Record unresolved complaints and escalate them to the Factory Shop Manager. Identify opportunities to enhance sales, displays, product movement, and customer experience.
**Daily Store Operations and Team Supervision**
Open, operate, and close the Factory Shop safely and on time. Allocate daily duties, breaks, and work areas as per trading and operational requirements. Conduct pre-shift briefings and communicate targets, priorities, risks, and changes. Supervise attendance, punctuality, uniforms, conduct, productivity, and compliance with work instructions. Maintain shop-floor readiness, cleanliness, housekeeping, and merchandising standards. Monitor completion of daily checklists and follow up on incomplete or substandard work. Act as the responsible person in the absence of the Factory Shop Manager, within delegated authority. Escalate significant operational, employee, or customer risks promptly.
**Stock Control, Receiving and Stock Takes**
Monitor stock levels and report replenishment needs, out-of-stocks, excess, and slow-moving stock. Receive and verify deliveries against supporting documents and report discrepancies. Ensure stock rotation, storage, and handling according to first-expiry, first-out requirements. Check expiry dates, damages, waste, write-offs, and short-dated stock and ensure accurate recording. Supervise stock movement between receiving, storage, cold rooms, freezers, and the shop floor. Prepare for stock takes, ensuring accurate counting, recounting, and documentation. Assist with investigations into stock variances, negative stock, and unusual transactions. Protect stock against theft, damage, contamination, and unauthorized removal.
**Cash, Point-of-Sale and Administration Controls**
Supervise till allocation, cashier readiness, and adherence to approved point-of-sale procedures. Assist with daily cashing up, till reconciliation, and investigation of shortages or overages. Control refunds, voids, discounts, price overrides, and other restricted transactions within delegated authority. Maintain safe, key, change, cash-collection, and banking-bag controls when assigned. Ensure transactions and supporting documentation are accurate, complete, and filed correctly. Use approved systems responsibly and protect passwords and user access. Report suspected cash, system, or transaction irregularities immediately. Complete daily reports, registers, and administrative tasks accurately and on time.
**People Supervision, Training and Employee Relations**
Provide clear instructions, on-the-job coaching, and practical support to assigned employees. Monitor employee performance, attendance, punctuality, conduct, and adherence to procedures. Provide factual feedback to the Factory Shop Manager on performance, training, and employee-relations concerns. Address routine workplace issues promptly and respectfully and escalate formal matters. Ensure employees understand their responsibilities, targets, customer-service standards, and safety requirements. Support induction, refresher training, and skills development and maintain required records. Promote teamwork, professional conduct, fairness, respect, and accountability. Apply company policies and instructions consistently within delegated authority.
**Food Safety, Hygiene and Product Quality**
Enforce food-safety, hygiene, product-handling, and quality requirements during every shift. Check personal hygiene, cleaning, housekeeping, pest-control observations, and waste handling. Monitor refrigeration and freezer temperatures and report deviations immediately. Check product integrity, traceability, storage conditions, and expiry-date controls. Ensure damaged, rejected, expired, or unsafe stock is isolated, recorded, and handled correctly. Complete required food-safety and quality records accurately and on time. Support audits, inspections, and closure of assigned corrective actions. Stop and escalate any activity that may compromise customer safety, food safety, or product quality.
**Health, Safety, Security and Asset Protection**
Perform duties under the Occupational Health and Safety Act and company SHE requirements. Conduct routine area checks and correct or report unsafe and unhealthy conditions. Ensure employees follow safe-working procedures and use required protective equipment. Report incidents, injuries, near misses, security breaches, and suspicious conduct immediately. Apply access, key, opening, closing, and restricted-area controls. Protect cash, stock, equipment, and company property against theft, fraud, damage, and unauthorized removal. Maintain emergency readiness and support evacuations, investigations, and corrective actions. Escalate serious or repeated risks to the Factory Shop Manager.
**Maintenance, Reporting and Continuous Improvement**
Inspect shop equipment and facilities and report defects or breakdowns promptly. Record breakdowns and maintenance requirements and follow up on assigned actions. Apply safe temporary controls where authorized and prevent use of unsafe equipment. Complete shift handovers, checklists, registers, and reports accurately and on time. Maintain action lists with responsibilities, due dates, and evidence of completion. Follow company SOPs, approval limits, delegated authority, and audit requirements. Identify recurring operational problems and recommend practical improvements. Support implementation of corrective, preventative, and continuous-improvement actions.
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**Personal Capabilities:**
Strong interpersonal skills, team leadership, enthusiasm, and motivation. Strong numerical and analytical skills, accuracy, and attention to detail.
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**Qualifications and Experience**
Grade 12 or NQF 4 Certificate, computer literate (MS Excel and knowledge of WMS is advantageous). Three yearsâ demonstrated experience within a similar role within a retail/factory/production environment.
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**Application Deadline:** 16 October 2026
