BRIEF DESCRIPTION:-
The Hub Administrator - Ficksburg at Dis-Chem Pharmacies will provide top-notch administrative and reception support, managing incoming calls, assisting customers and clinic patients, and maintaining accurate records. The ideal candidate must have strong communication and organizational skills, proficiency in computer applications, and a customer-centric approach, with a Grade 12 certificate and relevant experience in administration or customer service being essential.
Job Title: Hub Administrator - Ficksburg Company: Dis-Chem Pharmacies
Job Description
Dis-Chem Pharmacies is looking for a seasoned and customer-oriented Hub Administrator for our upcoming store in Ficksburg, Free State. The chosen individual will be tasked with delivering top-notch administrative and reception support at the Store of the Future hub. Responsibilities include handling incoming calls, aiding walk-in customers and clinic patients, keeping precise records, and promoting Dis-Chem's comprehensive health services and the Better Rewards programme. The perfect candidate will possess outstanding communication and organizational skills, a professional telephone presence, and a strong commitment to delivering exceptional customer service in a dynamic retail setting.
Minimum Requirements
Essential
Grade 12 / Matric certificate. Proficiency in computer applications such as Microsoft Word, Excel, and Outlook. Superior verbal and written communication skills. Strong administrative and organizational competencies. Attention to detail and the capability to maintain accurate records. Skill in multitasking, prioritizing tasks, and handling pressure efficiently. A customer-centric approach with a professional and friendly demeanor.
Advantageous
A qualification in Administration or Customer Service. Prior experience in customer service administration. Background in retail or healthcare settings. Familiarity with SAP, electronic patient record systems, or CRM platforms.
Job Description
Reception and Call Management
Respond to incoming calls in a professional manner, directing queries to the appropriate departments or individuals. Deliver precise information on appointments, clinic services, products, and general customer inquiries. Accurately record and relay messages, confirming pertinent details with callers. Support walk-in customers and clinic patients with appointments, bookings, queue management, and general information. Confirm patient appointments in advance and maintain precise patient profiles in the relevant electronic systems. Identify urgent inquiries and escalate potential medical emergencies to the Hub Advisor or Nursing Practitioner as per established protocols.
Integrated Health Support
Assist in the administration and promotion of Dis-Chem Cover products, such as Dis-Chem Health and Dis-Chem Life. Obtain and document customer consent in line with the Protection of Personal Information Act (POPIA). Capture and log leads for relevant Cover products. Explain product benefits and guide customers to the appropriate sales channels for additional assistance. Handle basic Cover-related queries and refer more intricate issues to the relevant personnel.
Better Rewards Programme
Promote customer awareness and participation in the Better Rewards programme. Educate customers on the programme's benefits, features, and usage. Provide assistance with basic Better Rewards queries and troubleshoot common issues. Refer complex queries to the Hub Advisor or Store Admin Manager as needed.
Customer Service
Serve as the main contact point for customer inquiries, compliments, and complaints. Accurately record customer feedback and complaints on the
Special Conditions of Employment
In-store role requiring presence within the retail environment. Shift work to accommodate store trading hours. South African citizen. MIE, no criminal record, and clear credit rating. Valid driver’s licence and own reliable transportation.
Remuneration & Benefits
Competitive salary in line with market standards. Medical aid. Provident fund. Staff account.
Closing Date 22 October 2026
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Hub Administrator - Ficksburg application page to apply.
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
