BRIEF DESCRIPTION:-
The Online Store Manager - Claremont role at Dis-Chem Pharmacies involves overseeing the Click & Collect system, ensuring efficient customer service, managing orders, and addressing inquiries. Essential requirements include a Grade 12/Matric, proof of vaccination, at least 1 year of retail experience, and proficiency in MS Office and internet browsers.
Job Title: Online Store Manager - Claremont
Company: Dis-Chem Pharmacies
Description
Dis-Chem Pharmacies is currently looking for an adept Online Store Manager for their Claremont, Cavendish store. The primary responsibility of this position will involve overseeing the smooth operation of the Dis-Chem Online Store’s Click & Collect system within the retail environment.
Requirements
Essential
• Grade 12 / Matric • Proof of Vaccination Certificate • Minimum of 1 year’s experience in a relevant retail setting • Proficient in MS Office and internet browser administration
Job Specification
• Deliver exceptional customer service for all Click & Collect users. • Oversee and manage customer orders to ensure they are prepared for pickup before the customer arrives. • Address all email and system inquiries promptly. • Maintain precise records of all Click & Collect orders from receipt to customer release. • Identify strategies to minimize customer wait times during store pickups. • Report any system issues promptly to improve customer satisfaction. • Accurately pick and pack parcels to prevent discrepancies. • Resolve customer queries efficiently and appropriately. • Inform management about any unresolved customer issues. • Maintain regular communication with management and provide timely feedback on online operations. • Implement all new operational requirements as directed by management.
Competencies
Essential
• Familiarity with best practices for Click & Collect in-store operations • Customer service focus with an emphasis on quality • Strong communication and active listening skills • Customer service expertise • Attention to detail • Deadline-oriented • Problem-solving abilities • Patient, honest, and trustworthy • Time management and accountability
Advantageous
• Basic knowledge of online shopping (e-Commerce) in South Africa • Bilingual proficiency
Special Conditions of Employment
• Willingness to work retail hours • Reliable transportation • Fully vaccinated (proof of vaccination certificate) • South African citizen • Clear credit and criminal records
Remuneration and Benefits
• Market-related salary • Medical aid • Provident fund • Staff account
Closing Date: 27 October 2026
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Online Administrator - Claremont application page to apply.
APPLICATION INFORMATION
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
