BRIEF DESCRIPTION:-
The Online Operations Specialist at Hemmingways, Dis-Chem Pharmacies, is responsible for managing the Click & Collect service, ensuring efficient in-store operations, and providing top-notch customer service. The role requires at least one year of retail experience, proficiency in MS Office, and strong communication skills, with a focus on resolving customer inquiries and minimizing wait times. Essential competencies include attention to detail, problem-solving, and effective time management.
Job Title: Online Operations Specialist - Hemmingways Company: Dis-Chem Pharmacies
Job Description
Dis-Chem Pharmacies invites applications for the position of Online Operations Specialist at their Hemmingways store. The primary responsibility of this role is to oversee the efficient in-store operation of the Dis-Chem Online Store’s Click & Collect service.
Minimum Requirements
Essential
Grade 12 / Matric Proof of Vaccination Certificate Minimum of 1 years’ experience in a relevant retail setting Proficient in MS Office and internet browser management
Job Specification
Foster the best possible customer service experience for all Click & Collect users. Handle and prepare customer orders for collection, ensuring they are ready for customers to pick up. Address all email and system queries promptly and appropriately. Maintain precise records of all Click and Collect orders from receipt to customer release. Identify methods to minimize customer wait times during in-store pick-ups. Immediately report any system issues to improve customer satisfaction. Accurately pick and pack parcels to prevent discrepancies for customers. Resolve customer inquiries swiftly and effectively. Inform management about any unresolved customer issues. Ensure regular communication with management and provide timely feedback on online operations. Adopt and execute new operational procedures as directed by management.
Competencies
Essential
Familiarity with best practices for Click and Collect in-store operations Strong focus on quality customer service Outstanding communication and active listening abilities Exceptional customer service skills Attention to detail Timely and deadline-oriented Proficient problem-solving skills Patient, honest, and trustworthy Strong time management and accountability
Advantageous
Understanding basic online shopping (e-Commerce) trends in South Africa Bilingual capabilities
Special Conditions of Employment
Ability to work retail hours Reliable personal transportation Fully vaccinated (proof of vaccination certificate) South African citizen Clear credit and criminal records
Remuneration and Benefits
Market-related salary Medical aid Provident fund Staff account
Closing Date: 26 October 2026
APPLY FROM SOURCE
Interested and qualified? Make sure you are logged in or register an account if you dont have one then click to goto Online Administrator - Hemmingways application page to apply.
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
