Technical Account Manager (Data & Analytics, Asset Management exp.) (Remote) Western Cape

BRIEF DESCRIPTION:-

The Technical Account Manager (Data & Analytics, Asset Management experience) will oversee the management of market data warehousing and transaction processing pipelines for two strategic enterprise accounts, ensuring SLA compliance and operational success. The role involves leading monthly service reviews, managing technical teams, and interfacing with senior client stakeholders, requiring at least five years of experience in Technical Account Management or related fields with strong technical expertise in data pipelines and database architecture.

Job Title: Technical Account Manager (Data & Analytics, Asset Management Experience) (Remote) Company: Datafin Recruitment

**Role Overview:**

Step into a pivotal role as a Technical Account Manager for a leading FinTech firm, overseeing the intricate management of market data warehousing and transaction processing pipelines. You'll be entrusted with the responsibility of ensuring the operational success of two strategic enterprise accounts, connecting high-stakes client management with adherence to strict Service Level Agreements (SLAs) and leading technical teams. Monthly service reviews, performance metrics presentations, incident reports, and capacity planning will be your duties as you interface with senior client stakeholders, while you’ll also oversee a team of Data Engineers and engage in high-level technical discussions. A successful candidate will bring at least five years of experience in Technical Account Management, Technical Delivery, or IT Service Management, particularly in managing technical teams, and possess deep technical expertise in data pipelines, database architecture, and market data workflows. (Note: While you won’t be writing code, a profound comprehension of the high-level implications in architectural discussions with Developers and Enterprise Architects is essential).

**Responsibilities:**

**Client & Service Management:**

• Serve as the main liaison for technical delivery, SLA compliance, and account entrenchment with enterprise clients. - Lead monthly service reviews, delivering performance metrics, incident reports, and capacity planning to senior client stakeholders. - Manage the complete incident lifecycle, acting as the final escalation point for critical issues and ensuring timely communication of solutions and root-cause analyses. - Directly liaise with third-party data vendors to resolve obstacles and ensure SLA compliance for market data availability. - Identify avenues for account growth and software entrenchment, collaborating with client Business Analysts and Architects to propose new data solution use cases.

**Team Leadership & Operations:**

• Supervise a team of Data Engineers, cultivating a culture of support and growth while ensuring optimal resource distribution. - Oversee Release Management processes, coordinating with your team and the client to schedule and execute upgrades, bug fixes, and environment testing (Dev, QA, Pre-Prod, Prod). - Guard against scope creep within the Engineering team and manage stakeholder expectations regarding turnaround times for change requests and custom development. - Ensure institutional knowledge is documented, shared, and distributed among the team to avoid single points of failure.

**Technical Translation:**

• Maintain an in-depth understanding of the client’s data processing pipelines, market data warehousing, and reporting needs to facilitate high-level technical discussions. - Know when to involve Business Analyst/Architect colleagues in discussions.

**Requirements:**

• Minimum of 5+ years of experience in Technical Account Management, Technical Delivery, or IT Service Management, ideally in Financial Services, Investment Management, or Data Engineering sectors. - Demonstrated experience in managing technical teams, emphasizing mentorship, empathy, and performance enablement. - Exceptional stakeholder management skills, with a history of handling high-pressure situations, navigating complex client interactions, and meeting tight SLA deadlines. - Strong technical proficiency in data pipelines, database architecture, and market data workflows. (Note: You won’t be writing code, but must understand high-level implications in architectural discussions with Developers and Enterprise Architects). - Experience managing Enterprise Change Control processes and Release Management schedules. - Occasional flexibility to oversee critical weekend deployments and serve as the escalation point for severe after-hours incidents due to the financial data SLA.