Motor Wreck Administrator Gauteng

BRIEF DESCRIPTION:-

The Motor Wreck Administrator oversees the administration of Total Loss claims, ensuring accuracy, compliance, and efficient settlement processes. Key responsibilities include managing claim documentation, coordinating with various stakeholders, and maintaining precise records while adhering to regulatory standards and internal policies. Required experience includes at least 2–4 years in short term insurance claims administration, with a focus on motor claims.

JOB DESCRIPTION

POSITION: Motor Wreck Administrator COMPANY: Sanlam Group

OPPORTUNITY DETAILS

This role is within Santam’s Motor Claims division, specifically the Wreck and Salvage Department, and will be based in Parktown.

ROLE OVERVIEW

Santam is currently seeking a Motor Wreck Administrator to oversee the complete administration of Total Loss (write off) claims. The successful candidate will ensure that all aspects of motor write off claims are managed with precision, in line with Santam’s claims principles, policies, and regulatory standards.

The Motor Wreck Administrator will collaborate with the Salvage Management team, Claims Assessors, Finance, brokers, clients, and auction partners to facilitate an efficient claims settlement process, emphasizing accuracy, service delivery, and compliance.

ROLE RESPONSIBILITIES

Wreck & Write-Off Administration

Manage Total Loss claims from initiation to conclusion. Verify assessing figures, settlement amounts, and reserve adjustments. Gather, confirm, and ensure all necessary documentation is complete and compliant. Accurately input and update claim details in internal systems. Prepare files for settlement and expedite final payments. Coordinate the release of salvage vehicles with auction partners. Adhere to Service Level Agreements (SLAs) and turnaround guidelines.

Customer and Broker Engagement

Update clients and brokers on claim status and any outstanding requirements. Address general queries regarding write off claims. Deliver clear and empathetic communication during sensitive customer interactions. Apply the Principles of TCF in all communications.

Compliance & Governance

Maintain precise and comprehensive records for all write off files. Ensure procedures comply with FAIS, TCF, POPIA, and internal governance norms. Identify potential fraud risks and escalate for further investigation. Strictly adhere to Santam’s claims policies and SOPs.

Stakeholder Coordination

Work with internal teams like Salvage, Assessing, Finance, Legal, and Claims Operations. Coordinate with external entities such as tow operators, salvage yards, and auction houses. Monitor vehicle availability, release notes, and auction readiness. Support salvage partners by ensuring all documentation is correctly finalized for disposal.

Reporting & Continuous Improvement

Update internal dashboards, trackers, and reports as needed. Monitor personal workflow to ensure timely task completion. Identify and suggest process improvements and provide feedback to the Team Manager. Assist the team during peak claim periods or high volumes.

KEY PERFORMANCE INDICATORS

• Turnaround time for write off claim administration - Accuracy of data and financial figures - Compliance with audit and governance requirements - Quality of customer and broker interactions - Operational efficiency and adherence to SLAs - Reduction of errors, rework, or exceptions

QUALIFICATIONS AND EXPERIENCE

REQUIRED

• Matric / Grade 12 - Minimum 2–4 years’ experience in short term insurance claims administration - Experience in motor claims or salvage processes - Understanding of Total Loss (write off) administration

DESIRABLE

• Experience with insurance claims systems and salvage auction platforms - Familiarity with TCF, POPIA, and insurance regulatory frameworks

SKILLS AND COMPETENCIES

TECHNICAL SKILLS

• Knowledge of motor claims and salvage processes - Ability to validate assessing and settlement figures - Strong administrative and data capturing accuracy - Basic risk awareness and fraud detection - Proficient in MS Office and claims management systems

BEHAVIOURAL COMPETENCIES

• Attention to detail and high accuracy - Strong written and verbal communication - Customer-centric attitude - Problem solving ability - Professionalism, integrity, and sound judgment - Ability to work under pressure and manage workload - Team Leadership & Operational Management - Lead, manage, and develop the team of wreck administrators.