Job PurposeTo provide customer related support in order to process client liaison transactions accurately and timeously to ensure maximisation for marketing opportunities.
Minimum Experience
1 - 3 years' experience in a similar environment
Minimum Qualification
Matric Any relevant tertiary qualification would be advantageous
Minimum Requirements
Industry legislative compliance/ knowledge.
GENERIC JOB OUTPUTSPROCESSAssist in the facilitation of realistic expectations and/or deliverables between customer, dealer network and Importer/M. Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and feedback. Deliver on agreed performance targets according to set procedures and service level agreements. Ensure that the customer care platform is populated with key customer data and case information. Ensuring the customer database is segmented effectively for targeted marketing activities. Execute work in line with governance and compliance processes. Facilitate communication between customers, dealer network, M/Importer and other relevant stakeholders to resolve general and complex problems, faults and other concerns. Identify and apply known solutions to operational challenges and escalate unresolved issues. Provide support to customers and escalate unresolved queries. Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
FINANCEExecute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
CLIENTProvide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the FICA, POPI Act, Consumer Protection Act and relevant others. Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business. Deliver work activities effectively to satisfy customers. Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
PEOPLEAttend learning initiatives to improve work quality and enhance own skills. Own and live up to company values.
Closing Date 05 August 2026
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Note: Only shortlisted candidates are contacted.
