Pharmacist Assistant -QPB - UPD Durban KwaZulu-Natal

BRIEF DESCRIPTION:-

The role of a Pharmacist Assistant QPB involves supporting the Pharmacist in ensuring compliance to regulations and administration processes, while also overseeing credit returns and managing high-value departments. Key responsibilities include conducting stock counts, verifying customer orders, investigating complaints, and maintaining high standards of housekeeping. To succeed in this role, one requires excellent communication and problem-solving skills, strong business acumen, and proficiency in Microsoft Office Suite and IT systems.

**Job Title: Pharmacist Assistant - QPB - UPD Durban**

**Company: Clicks Group**

We are seeking a highly skilled and dedicated Pharmacist Assistant QPB to join our team at United Pharmaceutical Distributors (UPD) in Durban. This permanent role will report directly to the Responsible Pharmacist and be based at our UPD Durban branch.

**Job Purpose and Responsibilities**

Our ideal candidate will support the Pharmacist in ensuring seamless compliance to regulations, principles, and codes, as well as administration, checking, credit returns, stock check, and stock control processes. This will involve ensuring that orders are correctly, accurately, and timeously picked and packed in accordance with UPD's Standard Operating Procedures (SOP) and FEEFO principles.

**Key Performance Objectives**

As a Pharmacist Assistant QPB, you will be responsible for:

• Supporting the Pharmacist in ensuring compliance to Good Wardrobe Practice (GWP), Good Distribution Practice (GDP), and Good Manufacturing Practice (GMP) regulations, and providing training and assessments on SOPs as required. - Conducting stock and cycle counts, and bin checks on fridge/thermo labile products to maintain accurate inventory levels. - Verifying customer orders to ensure correct, accurate, and timely picking, and confirming batch numbers and expiry dates match customer invoices. - Investigating and addressing customer complaints in a timely manner, reporting and following up with suppliers as necessary. - Identifying requirements for re-training and discipline, and advising the Pharmacist to implement necessary actions. - Maintaining high standards of housekeeping and cleanliness by assisting the Pharmacist with processing stock for destruction. - Overseeing the credit returns department, ensuring Service Level Agreements (SLA) timelines are met. - Managing staff working in high-value, specified Schedule 5 and Schedule 6 departments. - Assisting the Pharmacist in the Schedule 6 department with order assembly and administration.

**Essential Skills and Knowledge**

To succeed in this role, you will require:

• Excellent communication, problem-solving, and conflict management skills. - Strong business acumen and attention to detail. - Proficiency in Microsoft Office Suite and IT systems. - Knowledge of customer service principles and business processes (end-to-end). - Familiarity with relevant legislation (Pharmacy Council) and product knowledge. - Understanding of WP/GDP/GMP principles.

**Personal Competencies**

We are looking for a candidate who embodies the following personal competencies

• Adhering to principles and values. - Planning and organizing effectively. - Achieving personal work goals and objectives. - Delivering results and meeting customer expectations. - Following instructions and procedures.

**Minimum Requirements**

• Post Basic Pharmacist Assistant qualification. - Registration with the South African Pharmacy Council (SAPC). - At least 2 years of experience in the pharmaceutical industry.

**How to Apply**

If you are a motivated and experienced Pharmacist Assistant QPB looking for a new challenge, please submit your application by 29 October 2026.