📌 OPPORTUNITY OVERVIEWLesaka Technologies is actively recruiting for a Product Manager: Customer Value & Insights position in Western Cape. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 3 years • Educational Background: Others or equivalent • Industry Focus: Data / Business / Analysis / Ai • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Product Manager: Customer Value & Insights position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Product Manager: Customer Value & Insights position, ensure your CV highlights: • Relevant experience matching the 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Data / Business / Analysis / Ai field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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The role
This role removes friction and pain for the customer and often for internal operations too across every product vertical. It’s the home of reporting, self-service, and creating insights from data. This is where most of our “solve the customer issue and innovate” project work lives.
What you’ll own
Own reporting and self-service experiences across vouchers, virtual products, bill payments and utilities. Mine support tickets and usage data to find the systemic pain and distinguish it from the long tail of one-off gripes. Turn data into something customers couldn’t get before: proactive failure alerts, automated recons, spend insights. Benchmark our customer experience against what rivals offer and treat retention risks as product priorities. Shape the UX of dashboards and self-service flows here, the value is the experience. Measure ticket reduction, self-service adoption, time-to-resolve and loop residual pain back into discovery.
What you bring
3+ years in product management, with a strong customer-experience or data/insights bent. A track record of cutting support load through self-service and better tooling. Comfort working with data and BI teams to turn raw signal into prioritised work. Strong UX judgement - you can shape a flow, not just describe a problem. The discipline to run usability testing and validate that real customers succeed unaided.
Nice to have
Experience with reconciliation, financial reporting or back-office tooling. Exposure to analytics, dashboarding or customer-insight platforms.
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
