Restaurant Manager Western Cape

You are the driving force behind the daily heartbeat of Mama’s restaurant and bar experience  As Restaurant Manager, you bring energy, rhythm, and precision to every service—ensuring each guest experience is vibrant, seamless, and unmistakably Mama. You lead from the floor, not the office, inspiring your team in real time and creating a dining atmosphere that feels alive, social, and unforgettable 

Here’s what you’ll be responsible for:

Guest Experience Leader

Deliver a consistently exceptional, high-energy dining experience across all services Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable Act as the face of the restaurant, engaging with guests and building loyal repeat business

Operational Excellence

Oversee day-to-day restaurant operations including service, opening/closing, and floor management Ensure smooth coordination between kitchen, bar, and service teams Maintain high standards of cleanliness, presentation, and service flow

Commercial Performance Driver

Support delivery of revenue targets and profitability goals Monitor daily sales, labour, and cost controls in line with budgets Identify opportunities to drive covers, spend per head, and upselling

Team Leader & Culture Builder

Lead, coach, and energise front-of-house teams with a hands-on leadership style Build a strong, service-driven culture rooted in personality, pride, and performance Conduct briefings, on-the-job training, and continuous feedback

Collaboration Partner

Work closely with the Bar, Culinary, Events, and Marketing teams Ensure alignment between service delivery and brand activations Support execution of promotions, events, and seasonal experiences

Standards & Consistency Guardian

Uphold Mama’s service standards across every touchpoint Ensure consistency in guest experience, product delivery, and ambiance Act quickly to resolve guest feedback and service challenges

Atmosphere & Experience Driver

Contribute to the energy of the venue through floor presence and engagement Support activations, themed nights, and social dining experiences Help create a restaurant environment that feels dynamic, fun, and shareable

A consistently full, high-energy restaurant with strong guest loyalty A motivated, confident team delivering personality-led service Strong commercial performance across all KPIs A reputation as one of the most vibrant dining destinations in the hotel

You have strong senior Food & Beverage leadership experience in hospitality  You come from lifestyle, luxury, or high-volume experiential brands  You are a natural leader who inspires, motivates, and develops large teams  You are commercially sharp with strong understanding of revenue, cost control, and profitability  You thrive in fast-paced, high-energy environments You are highly operational and love being present on the floor  You have strong communication and stakeholder management skills  You are creative, innovative, and passionate about guest experience  You can manage multiple outlets, concepts, and activations with ease 

Pre-opening experience? Big plus  Multi-outlet or lifestyle brand experience? Even better  You know how to turn F&B into a destination, not just a department  You bring bold ideas, energy, and Mama personality every day