Job DescriptionTHE MISSIONYou’re the person who keeps Mama running smoothly behind the scenes — making sure every room, fixture, and technical detail works exactly as it should. As our Rooms Technician, you’re hands-on, solution-focused, and always ready to jump in. From a flickering light to a stubborn AC unit, you make sure our guests experience nothing but comfort, even when they never see the work behind it. You don’t just fix things — you keep Mama’s world moving.
HERE’S WHAT YOU’LL BE RESPONSIBLE FORTechnical Troubleshooter
Carry out preventive and corrective maintenance across guest rooms and related areas Respond quickly to technical faults and guest room maintenance requests Diagnose and resolve issues across electrical, plumbing, HVAC, carpentry and general building systems Ensure all repairs are completed safely, efficiently and to a high standard
Guest Comfort Guardian
Ensure guest rooms are fully operational, comfortable and presented to brand standards Attend to maintenance requests promptly and professionally Minimise room downtime and support a seamless guest experience Work discreetly and respectfully when entering occupied rooms
Preventive Maintenance Pro
Complete scheduled inspections and preventive maintenance programmes Identify potential issues before they become guest-impacting problems Maintain accurate records of completed works, faults and follow-up actions Escalate major technical concerns to the Engineering team
Team Player
Work closely with Housekeeping, Front Office and Engineering to resolve room-related issues Communicate clearly on outstanding repairs and room status Support the wider Engineering team with day-to-day operational requirements Be a reliable and approachable point of contact for colleagues across the hotel
Safety & Standards Champion
Follow all health, safety and environmental procedures Ensure maintenance work is carried out in line with hotel standards and local regulations Use tools, equipment and chemicals safely and responsibly Maintain a clean and organised work area
QualificationsMADE FOR YOU… ONLY IF You have previous Engineering / Maintenance experience in a hotel or hospitality environment You have hands-on experience maintaining guest rooms and hotel facilities You have good knowledge of electrical, plumbing, HVAC and general maintenance You are practical, hands-on and confident troubleshooting technical issues You have a strong eye for detail and take pride in getting things right You understand that speed matters when a guest’s comfort is involved You are organised, reliable and able to prioritise multiple maintenance requests You communicate clearly and work well with different departments You take health, safety and compliance seriously You are comfortable working in a fast-paced, high-energy hotel environment
YOUR LITTLE EXTRAS Pre-opening hotel experience? Big plus Experience with lifestyle, design-led or luxury hospitality brands Knowledge of hotel engineering systems and maintenance software Multi-skilled across several technical disciplines You’re naturally curious and enjoy figuring out how things work You bring a hands-on, can-do Mama attitude — calm under pressure, quick to respond and always ready to get stuck in
How To Apply
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Note: Only shortlisted candidates are contacted.
