BRIEF DESCRIPTION:-
The Senior Product Designer role at Sanlam Fintech x involves crafting and executing innovative design solutions for digital products and channels, ensuring customer confidence in financial services. The main responsibilities include developing user experiences, conducting user research, collaborating with cross-functional teams, and presenting design ideas. The ideal candidate should have at least 8 years of experience in product design, particularly in UX design for mobile, and possess advanced skills in user experience design techniques and data analysis.
Job Title: Senior Product Designer Company: Sanlam Group
Description
Position Overview
Sanlam Fintech x, a dynamic unit within the Sanlam Group, invites applications for the position of Senior Product Designer, reporting to the Head of Design. This role falls under the central Digital Product & Design function within SFTx and is pivotal in designing crucial elements of the product experience for SFTx’s digital products and channels.
The role will empower stakeholders with innovative design solutions to instill confidence in customers during their digital engagements and experiences with Sanlam’s financial services.
What You Will Do
In your capacity as Senior Product Designer, you will be responsible for:
Crafting & Executing
• Applying current design methodologies, tools, frameworks, and practices to develop experiences that facilitate and support Sanlam’s customers. • Defining interactions and services according to relevant business, technical, and design criteria. • Conducting user research and usability testing to ensure well-validated design solutions, capturing insights and testing data for distribution and feedback sessions. • Owning UX and Interaction Design deliverables as agreed upon during performance contracting.
Project & Team
• Making design ideas tangible for project teams and stakeholders through visual storytelling, UX, and interaction design techniques. • Presenting, explaining, and discussing design decisions eloquently, while providing design feedback. • Executing product design tasks and maintaining high-quality deliverables. • Collaborating with UX Architects, Service Designers, BA's, Product Managers, and other stakeholders to understand objectives, business outcomes, user needs, and behaviors to inform the design solutioning. • Working with Front End Developers, Product teams, the Design System team, and other relevant stakeholders to ensure that final product code delivery represents the most feasible design solution.
Qualifications and Experience
• A Bachelor of Design (Product Design) with experience/exposure to Interactive and UX Design. • At least 8 years of experience in the field of Product Design across various customer personas, business problems, and devices, including mobile.
What Will Make You Successful in This Role?
• Required experience with UX design for mobile. • Experience working in cross-functional product teams as a senior product designer, UX designer, or comparable role. • Familiarity with multimedia. • Experience designing for financial products and markets.
Required Behavioral Competencies
SFTx's 6 Leadership Principles:
• Ownership Mindset – Taking initiative, being accountable for actions and decisions, owning successes and learning from mistakes. • Growth Mindset – Always learning and improving, embracing challenges and failures as opportunities for growth. • Customer Centricity – A deep understanding of the customer in all actions, driven by customer feedback and behaviors. • Innovation (Jugaad) – Finding a way where some see impossible, doing more with less, applying creativity to turn obstacles into opportunities. • Velocity – Moving fast while fixing things, iteratively delivering customer value without sacrificing long-term value for short-term results. • Inclusion – Valuing different perspectives, believing that changing our approach changes outcomes, making tomorrow better.
Overview of Role Responsibilities
Digital Channels and Technology Management
• Supporting digital channel management through the use of front-end interactive technologies, encompassing usability, design, user interface, and device strategy. Providing an understanding of engagement metrics and regular performance analysis.
Design and Conceptualization
• Producing multiple concepts and prototypes to design digital products/services.
Customer Experiences Implementation
• Designing and coordinating the implementation of differentiating customer experience initiatives, tools, and processes.
Customer Needs/Experience Research
• Conducting research and analyzing data to develop a sound understanding of customer segments, trends, needs, and expectations.
Customer Experience Mapping
• Leading the implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advising on approaches to eliminate negative experiences and enhance customer interactions.
Required Skills
• User Experience Design Techniques - Advanced • Creative Design - Fully Competent • Graphical User Interface Development - Fully Competent • Media Management and Utilization - Fully Competent • Document and Model User Requirements - Advanced • Data Collection and Analysis - Advanced
General Experience
• Minimum 8 years of experience enabling the job holder to handle most situations and advise others.
Managerial Experience
• Managerial experience is not required but the ability to lead cross-functional projects with teams is essential.
APPLY FROM SOURCE
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