Service Advisor Kia South Africa (Pty) Ltd - IMFRG - Edenvale Pinetown

Salary: Market Related Job Type: Permanent Sectors: Automotive Management Reference: 197352 Job Type: Permanent Sectors: Automotive Management Reference: 197352 Sectors: Automotive Management Reference: 197352 Reference: 197352

Employer: Motus Corporation

Job Description:The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures. Specific Role Responsibilities:To deal with all customers and coordinate service work and timeTo act as liaison between service customers and dealershipTo promote the sales of labour and parts Maintain service appointment list Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery timeRecord the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructionsMaintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairsSettle customer complaints promptly Explain to the customer work performed and parts replaced when presenting the invoice Inform the Service Manager about trends in customer appointments, and shop performance Inform the sales department of the customers intention or possible intention to trade or sell Perform test drive after completion of repairs if necessary Attend training that the distributor provides for Service AdvisorMaintain neat and tidy appearance for greeting customerDevelop communication skills to reinforce customer relationshipConform to warranty policies Keep on top of work in progress Cash outstanding Qualification and Experience:Matric Certificate 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledgeKia brand background would be an added advantage Skills and Personal Attributes:Occupational Health and Safety Trust and Integrity