📌 OPPORTUNITY OVERVIEWFirst Technology Pty Ltd is actively recruiting for a Service Delivery Manager - Umhlanga position in Umhlanga. This is an excellent opportunity for professionals in the Information Technology sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 1 - 2 years • Educational Background: Matric or equivalent • Industry Focus: Information Technology • Location Preference: in Umhlanga
💼 WHY THIS ROLE MATTERSThe Service Delivery Manager - Umhlanga position is an important role within the Information Technology sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Information Technology offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Service Delivery Manager - Umhlanga position, ensure your CV highlights: • Relevant experience matching the 1 - 2 years requirement • Educational qualifications in line with Matric • Specific achievements in the Information Technology field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Information Technology sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Salary: Market Related Job Type: Permanent Sectors: IT Reference: 203584 Job Type: Permanent Sectors: IT Reference: 203584 Sectors: IT Reference: 203584 Reference: 203584
Vacancy DetailsEmployer: First Technology Pty Ltd
Service Delivery Manager – Integr8 Facial Access ControlKey ResponsibilitiesManage service delivery for assigned customers. Act as the main point of contact for customer service matters. Monitor facial recognition, biometric and access-control systems. Ensure services meet agreed SLAs and customer requirements. Manage incidents, escalations and service issues through to resolution. Coordinate engineers, vendors and internal teams during critical incidents. Prepare and present customer service reports. Monitor system performance, risks, recurring faults and service trends. Conduct regular customer service review meetings and track actions. Build strong customer relationships and identify service improvement opportunities. Key SkillsCustomer relationship management. Excellent communication and customer service skills. Incident and escalation management. Strong organisational and reporting skills. Problem-solving and attention to detail. Ability to manage multiple priorities. Proactive and customer-focused approach. Ability to explain technical information clearly. Technical KnowledgeFacial recognition and biometric systems. Access-control and electronic security systems. Basic IP networking and troubleshooting. Access-control hardware and related equipment. Basic Active Directory / LDAP knowledge. SLA and service management principles. RequirementsMatric essential.1–2 years' experience in technical support, service desk, access control, electronic security or a customer-facing technical role. Access-control, biometric or facial recognition experience advantageous. A+, N+, ITIL, networking or related technical qualifications advantageous.
APPLICATION INFORMATION
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Note: Only shortlisted candidates are contacted.
