Spa Receptionist Limpopo

Salary: Market Related Job Type: Permanent Sectors: Admin Reference: JHB003380/Tori Job Type: Permanent Sectors: Admin Reference: JHB003380/Tori Sectors: Admin Reference: JHB003380/Tori Reference: JHB003380/Tori

Employer: Bright Placements

The Spa Receptionist is responsible for providing a warm, professional, and personalised welcome to all spa guests while ensuring the smooth operation of the spa reception area. This role involves managing appointments, processing payments, promoting spa treatments and retail products, and delivering exceptional customer service. The successful candidate must have a minimum of two years' hands-on experience using the Opera Property Management System (Opera PMS) and experience working in a luxury hotel, lodge, resort, or spa environment. Key ResponsibilitiesGuest Reception & Customer ServiceWelcome guests in a warm, friendly, and professional manner. Deliver an exceptional guest experience from arrival through departure. Handle guest enquiries regarding treatments, facilities, pricing, and packages. Assist guests with selecting treatments based on their needs. Manage guest complaints professionally and ensure prompt resolution. Maintain guest confidentiality at all times. Appointment & Reservation ManagementSchedule, amend, and confirm spa appointments using the Opera PMS and spa booking system. Coordinate therapist schedules to maximise productivity and guest satisfaction. Ensure all guest information, treatment preferences, and booking details are captured accurately. Send appointment confirmations and reminders where applicable. Monitor daily appointment schedules and optimise treatment room utilisation. Opera Property Management System (PMS)Process spa reservations and guest profiles using Opera PMS. Verify in-house guest details and room information. Post spa charges accurately to guest accounts. Process payments, refunds, deposits, and vouchers. Ensure all Opera records are accurate and up to date. Generate daily reports and assist with reconciliation procedures. Retail SalesPromote and sell spa retail products. Recommend products based on guest treatments and skincare needs. Assist in achieving monthly retail sales targets. Maintain attractive retail displays. Monitor stock lev...

Minimum Requirements Grade 12 (Matric). Certificate or Diploma in Hospitality Management, Tourism, Beauty Therapy, Spa Management, or a related field (preferred). Minimum of 2 years' hands-on experience using Opera Property Management System (Opera PMS) (essential). Minimum of 2 years' experience as a Spa Receptionist, Hotel Receptionist, or Front Office Receptionist within a luxury hotel, lodge, resort, or spa. Previous experience in a luxury hospitality or wellness environment is highly advantageous. Technical Skills Advanced proficiency in Opera PMS. Experience with spa booking and scheduling systems. Strong knowledge of reception and reservations procedures. Proficiency in Microsoft Office (Word, Excel, Outlook). Cash handling and point-of-sale (POS) system experience. Basic understanding of spa treatments, skincare products, and wellness services. Core Competencies Outstanding customer service and communication skills. Professional telephone etiquette. Strong organisational and administrative abilities. Excellent attention to detail. Ability to multitask in a fast-paced environment. Strong problem-solving and conflict-resolution skills. Sales and upselling ability. Team player with a positive attitude. Personal Attributes Friendly, approachable, and well presented. Professional and discreet. Passionate about wellness, hospitality, and guest care. Calm and composed under pressure. Reliable, trustworthy, and punctual. Flexible and adaptable to operational requirements. Key Performance Indicators (KPIs) Guest satisfaction and spa service ratings. Accuracy of Opera PMS bookings and guest accounts. Appointment scheduling efficiency. Retail sales performance. Reception response times and enquiry conversion rates. Accuracy of payment processing and cash reconciliation. Compliance with company standards and operational procedures. Contribution to overall spa revenue and guest retention. Working Conditions Based in a luxury hotel, lodge, resort, or destination spa. Requires shift work, including weekends and public holidays. Frequent interaction with guests in a professional and tranquil environment. Requires prolonged periods of standing and the ability to manage multiple tasks simultaneously.