š OPPORTUNITY OVERVIEWBCX is actively recruiting for a Tech Officer: Junior Customer Engineer position in Gauteng. This is an excellent opportunity for professionals in the Data / Business / Analysis / Ai sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: 2 years ā¢ Educational Background: National Diploma or equivalent ā¢ Industry Focus: Data / Business / Analysis / Ai ā¢ Location Preference: in Gauteng
š¼ WHY THIS ROLE MATTERSThe Tech Officer: Junior Customer Engineer position is an important role within the Data / Business / Analysis / Ai sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Data / Business / Analysis / Ai offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this Tech Officer: Junior Customer Engineer position, ensure your CV highlights: ā¢ Relevant experience matching the 2 years requirement ā¢ Educational qualifications in line with National Diploma ā¢ Specific achievements in the Data / Business / Analysis / Ai field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Data / Business / Analysis / Ai sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Core Description
The Incident Management Shift Team is responsible for real-time oversight, coordination, and management of service incidents impacting the organisationās priority customers and critical services. The role ensures that incidents are identified, prioritised, escalated, and communicated effectively, enabling rapid restoration of services and maintaining service quality commitments.
Key Deliverables / Primary Functions
Monitor incident queues, alarms, and service management tools to identify service-impacting incidents. Proactively identify incidents affecting priority customers and critical services. Ensure incidents are correctly logged, categorised, and prioritised. Escalate incidents according to defined incident management escalation procedures. Engage senior technical teams, management, and vendors when required. Ensure escalation timelines are adhered to. Provide timely and accurate incident updates to internal stakeholders and service management teams. Ensure incidents are properly updated throughout the lifecycle. Maintain accurate records of actions taken, teams engaged, and timelines. Ensure restoration times and service impacts are clearly recorded.
Core Functional Skills & Knowledge
Customer Focus Core Behavioural Competencies Delivering Results Meeting customer expectations _Operational and Tactical Decision Making Handling Pressure Communication and Impact
Minimum Qualifications
NQF 4: Grade 12 National Diploma Additional Qualification preferred or advantage
Experience2 yearsā experience
Certifications
ITILĀ Foundation Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Interact directly with internal & external clients
Special Requirements/ Employment Condition
Ability to cope under pressure
Workplace/Physical Requirements
Full-time Office Based position
Business unit, Department, Reporting
Business Unit: Finance Department: Internal IT Reporting: Manager of Operations (Internal IT)
Core Description
To carry out the identification, logging, resolution and correct allocation of IT related incidents and requests. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations and Service Levels.
Key Deliverables / Primary Functions
Respond to telephonic, email and auto logged customer incidents and requests in accordance with defined processes, within service level agreements and time allocations. Capture all customer interactions into the IT Service Management system. Describe, classify, and assign tickets to the relevant support groups as per agreed process and templates Analyse and resolve technical incidents and requests, as per required level of expertise within the required time allowed. Follow up on ticket resolution to ensure compliance to service level agreements Provide technical support in adherence to quality standards and customer service excellence. Provide professional and empathetic IT Service Desk service to BCX customers
Core Functional Skills & Capabilities
IT Infrastructure Time management IT Desktop and application support Troubleshooting Customer Focus
Core Behavioural Competencies
Following instructions & procedures Achieving personal work goals & objectives Applying expertise & Technology Delivering Results & Meeting customer expectations Coping with pressures & setbacks Working with people
Minimum Qualifications
NQF 4: Grade 12 National Diploma Relevant IT certification
Additional Education -Preferred /Advantage
ExperienceAtĀ least 12 months experience in IT Service Desk or active remote and on-site desktop support.
Certifications
A+ N+
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Interacts with internal IT clients
Special Requirements / Employment Condition
Valid Drivers license
Workplace / Physical Requirements
Full-time Office Based position. Billable Client Roaming
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
