š OPPORTUNITY OVERVIEWTruworths is actively recruiting for a Call Centre Agent position in Western Cape. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profileā¢ Experience Level: No Experience ā¢ Educational Background: Matric or equivalent ā¢ Industry Focus: Customer / Care ā¢ Location Preference: in Western Cape
š¼ WHY THIS ROLE MATTERSThe Call Centre Agent position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTSThis role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
š APPLICATION GUIDANCEWhen applying for this Call Centre Agent position, ensure your CV highlights: ā¢ Relevant experience matching the No Experience requirement ā¢ Educational qualifications in line with Matric ā¢ Specific achievements in the Customer / Care field ā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXTThe Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Job DescriptionĀ Ā Ā
We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.
Key ResponsibilitiesĀ Ā Ā
Preparation for Inbound and Outbound Calls. Quality of Call Opening. Quality of Collections Call. Quality of Credit Line Affordability Calculations. Educating the Customer ā education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment. Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field. Quality of Call Ending
Qualifications and ExperienceĀ Ā Ā
Matric or equivalent qualification Previous relevant experience is advantageous.
CompetenciesĀ Ā Ā
Essential CompetenciesComputer literate (Excel, Word)
BehaviouralAn ability to focus and concentrate Excellent customer relations and people skills Excellent communication skills and writing skills in English The ability to work independently, in a fast paced environment Accuracy and attention to detail An ability to focus and concentrate Proactive, self-motivated and flexible Problem solving skills. Telephone Personality ā displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
Deadline:21st August,2026
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
