📌 OPPORTUNITY OVERVIEWClicks Group is actively recruiting for a Contact Centre Consultant (OMNI) - 4 Months Maternity Cover position in Western Cape. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 5 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Contact Centre Consultant (OMNI) - 4 Months Maternity Cover position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Contact Centre Consultant (OMNI) - 4 Months Maternity Cover position, ensure your CV highlights: • Relevant experience matching the 5 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Introduction
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store.
Job descriptionJob DescriptionAssist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence. Resolving customer queries and complaints via various channels, including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence. Meet customers' expectations by being knowledgeable, professional and courteous at all times and through ensuring ‘first contact’ resolution. In addition, to respond to customers within SLA. Assist with managing various mailboxes within the Clicks Group Customer Service Environment. Submit weekly reports to the Team Leader detailing the number of interactions handled. Performing daily checks of website when required - to ensure that customers are enjoying a seamless experience. Any other reasonable ad-hoc duties requested from management.
Minimum requirements
EducationNational Senior Certificate (Grade 12) Contact Centre qualification (Desirable)
Experience5 years’ experience in a customer service environment. 2 years’ experience in a Contact Centre with focuses on Social Media and/or Online Shopping support(Desirable)
Job Knowledge and SkillsConsumer Protection Act Customer Service Principles Protection of Personal Information Act Excellent Communication Skills (oral and written) in English and one other South African language Customer Service Orientation Demonstrated flair for troubleshooting and out-of-the-box problem solving
CompetenciesFollowing instructions and Procedures Relating and networking Planning and Organising Coping with Pressures and Setbacks Entrepreneurial and Commercial Thinking Working with people Adhering to Principles and Values Delivering Results and Meeting Customer Expectations
Other InformationThis position involves working shifts which may be scheduled between 07:30 and 21:00 and may include Saturdays, Sundays and Public Holidays.
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
