📌 OPPORTUNITY OVERVIEWProfile Personnel is actively recruiting for a Customer Relations Officer position in Eastern Cape. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 3 years • Educational Background: Others or equivalent • Industry Focus: Customer / Care • Location Preference: in Eastern Cape
💼 WHY THIS ROLE MATTERSThe Customer Relations Officer position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Customer Relations Officer position, ensure your CV highlights: • Relevant experience matching the 3 years requirement • Educational qualifications in line with Others • Specific achievements in the Customer / Care field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Job DescriptionAre you passionate about delivering outstanding customer experiences and building long-term client relationships? Our client is looking for a proactive Customer Relations Officer to join their team. This role is ideal for someone who thrives on engaging with customers, solving problems, analysing data, and working closely with internal teams to enhance customer satisfaction and business performance.
Key ResponsibilitiesBuild and maintain strong relationships with an allocated customer portfolio. Conduct regular customer engagements and present fleet performance data and insights. Support customers with the effective use of web-based fleet management and telematics systems. Coordinate customer queries and ensure timely resolution across internal departments. Assist Sales and Aftermarket teams with fleet evaluations, replacement programmes, and marketing initiatives. Identify new sales opportunities and contribute to growing customer loyalty and market share. Promote exceptional customer service and continuous improvement in customer experience.
RequirementsMinimum 3 years' experience in Customer Relationship Management (CRM) or a similar customer-facing role. Higher Certificate or Diploma in Business Management, Customer Service, Public Relations, or a related field. Strong knowledge of Microsoft Office (Word, Excel, and PowerPoint). Experience using CRM, ERP, telematics, or web-based customer platforms. Excellent communication, presentation, and relationship-building skills. Strong analytical ability with experience compiling and presenting reports. Highly organised with excellent time management and problem-solving skills. Professional, customer-focused, and able to work effectively across multiple departments. Valid driver's licence.
How To Apply
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
