Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist, where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.
What you’ll be doing:
Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation. Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable. Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently. Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication. Uphold all compliance and privacy standards across interactions. Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone. Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships
What we’re looking for:
Minimum 1 year customer service experience - USA campaign experience is imperative Experience in a Health Care Role A service superstar who loves solving problems and making people feel valued Calm, confident, and professional under pressure Detail‑oriented with excellent communication skills
Salary Range and Work TimesTo be discussed at the interview stage
What We Offer
A dynamic, supportive environment Opportunities to grow with a premium service team Performance based incentives Tenure recognition bonuses Attendance based bonus Breakfast every Monday Employer funded medical insurance
APPLICATION INFORMATION
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
