Customer Service and Retentions Advisor (USA) Durban

Salary: Market Related Job Type: Permanent Sectors: Call Centre Sales Reference: 197049 Job Type: Permanent Sectors: Call Centre Sales Reference: 197049 Sectors: Call Centre Sales Reference: 197049 Reference: 197049

Employer: Huntswood

Job OverviewHuntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job ResponsibilitiesProvide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer. Responding to customersJob RequirementsMatric or NQF Level 4 equivalentClear Credit and Criminal recordComputer literateMinimum of 1 year experience in the customer service webchat. Understanding and knowledge of the USA market. Required SkillsCustomer Service webchat experienceExcellent communication (Written and Verbal)Ability to deal/ interact with different customers. Product KnowledgeAdaptive ApproachCore Behaviors:Huntswood a ResultCX company employees have:A Winning MindsetBring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job. Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward. Servant LeadershipEnable and Empower all Employees – Our employees are the heart of our successDo the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching. Deliver WOW!Own It – Take personal responsibility for getting things done, find a way. Deliver Unbelievable Service – Create “WOW” moments for your customers every time. *Subject to HW incentive & remuneration policies, speak to your recruiter for more information.