Customer Service and Retentions Advisor (USA) KwaZulu-Natal

at Huntswood

Full Time

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Job Overview

Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails. Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues. Progress to taking escalated calls and complaints in line with procedures. Working with various parts of the business to resolve issues. Connect and build rapport with the customer. Responding to customers

Job Requirements

Matric or NQF Level 4 equivalent Clear Credit and Criminal record Computer literate Minimum of 1 year experience in the customer service webchat. Understanding and knowledge of the USA market.

Required Skills

Customer Service webchat experience Excellent communication (Written and Verbal) Ability to deal/ interact with different customers. Product Knowledge Adaptive Approach

APPLICATION INFORMATION

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Salary

0 - 0 ZAR

Monthly based

Location

KwaZulu-Natal

Job Overview

Job Posted:

2 months ago

Job Type

Full Time

Job Role

Entry level role

Education

Matric

Total Vacancies

Variable

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Customer Service and Retentions Advisor (USA) KwaZulu-Natal

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Job Details

Customer Service and Retentions Advisor (USA) KwaZulu-Natal

APPLICATION INFORMATION

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