Customer Service Consultant - Foreign Language–Specific Gauteng

Hello Group is actively recruiting for a Customer Service Consultant - Foreign Language–Specific position in Gauteng. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.

• Experience Level: Not Specified • Educational Background: Matric or equivalent • Industry Focus: Customer / Care • Location Preference: in Gauteng

The Customer Service Consultant - Foreign Language–Specific position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.

This role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.

When applying for this Customer Service Consultant - Foreign Language–Specific position, ensure your CV highlights: • Relevant experience matching the Not Specified requirement • Educational qualifications in line with Matric • Specific achievements in the Customer / Care field • Any certifications or specialized training

The Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

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Description    

Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base. The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source-of-funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language-specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Duties and Responsibilities    

Providing language-specific support to customers, ensuring clear communication and understanding in the foreign language. Handle inbound customer inquiries and proactively manage outbound calls related to source of funds requests. Compliance: Ensure all processes follow the bank's compliance guidelines, particularly related to anti-money laundering (AML) and Know Your Customer (KYC) regulations. Customer Service Excellence: Maintain a high level of professionalism and customer service in all interactions to ensure customer satisfaction and loyalty.

Authenticate customers when there is a change in their banking information, following security protocols to protect client data. 2-part Verification of client: voice call and video call the client Attending to incoming calls

Manage and prioritize daily tickets assigned by the team, ensuring timely follow-up with customers to request source of funds and resolve any issues. Request and verify source of funds documents from clients in compliance with the bank’s policies and regulatory requirements. Regularly follow up on tickets at least once a week. Document Verification: Check the accuracy and authenticity of the source of funds documentation provided by clients. Cross reference information, verify Bank statements, ID’s, POPS’ and payment notifications. Data Entry: Accurately capture and record detailed information received from clients into the bank’s ticketing system.

Minimum Requirements    

Matric Certificate Fluent in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.). Multiple Languages (Advantageous) South African citizen or foreign national with a valid work permit, asylum document, waiver, or slip. Customer service qualification (Advantageous) Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous) Computer/Mobile Literate

Deadline:18th October,2026