đ OPPORTUNITY OVERVIEWEnaex Africa is actively recruiting for a Customer Service Representative (North West - Rustenburg) position in North West. This is an excellent opportunity for professionals in the Customer / Care sector looking to advance their careers.
đŻ IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile⢠Experience Level: 4 years ⢠Educational Background: Bachelor or equivalent ⢠Industry Focus: Customer / Care ⢠Location Preference: in North West
đź WHY THIS ROLE MATTERSThe Customer Service Representative (North West - Rustenburg) position is an important role within the Customer / Care sector, offering meaningful career development and professional growth opportunities.
đ CAREER DEVELOPMENT INSIGHTSThis role in Customer / Care offers valuable career progression opportunities aligned with your experience level and professional aspirations.
đ APPLICATION GUIDANCEWhen applying for this Customer Service Representative (North West - Rustenburg) position, ensure your CV highlights: ⢠Relevant experience matching the 4 years requirement ⢠Educational qualifications in line with Bachelor ⢠Specific achievements in the Customer / Care field ⢠Any certifications or specialized training
đ SOUTH AFRICA JOB MARKET CONTEXTThe Customer / Care sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
---
DescriptionRespond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions. Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience. Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints. Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives. Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures. Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency. Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution. Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation. Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives. Prepare regular reports and presentations to support operational and management decision-making. Uphold company policies, SHE standards, and compliance frameworks across all activities. Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.Â
RequirementsMatric / Grade 12 or equivalent.  National Diploma in supply chain or similar. B Com / B Tech in supply chain or similar. 4+ years within a customer service environment. 4+ yearsâ customer service experience within a mining environment. MS Office software and SAP System.
How To Apply
-
Click the Apply Now button above.
-
Your default email application or application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Positions"
-
Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
