Frontline Supervisor - Dihlabeng Mall, Bethlehem Bethlehem

BRIEF DESCRIPTION:-

The Frontline Supervisor at Dis-Chem Pharmacies in Dihlabeng Mall, Bethlehem is responsible for overseeing cashier operations, ensuring superior customer service, and managing transactions accurately. The role requires strong numerical skills, proficiency in MS Office, and the ability to handle customer complaints and discrepancies. A Grade 12 qualification and at least 2 years of cashier-related experience are essential.

Job Title: Frontline Supervisor - Dihlabeng Mall, Bethlehem Company: Dis-Chem Pharmacies Limited

Salary: Market Related Job Type: Permanent Sectors: Retail Sales Reference: 208333

Vacancy Details

Employer: Dis-Chem Pharmacies Limited

Dis-Chem Pharmacies is seeking a dedicated Frontline Supervisor for the Dihlabeng Mall, Bethlehem location in the Free State Region. The successful candidate will be responsible for ensuring an exceptional shopping experience through superior customer service support. This role will involve acting as a liaison between management and cashiers, overseeing the day-to-day operations at till points, and maintaining zero tolerance for inaccuracies and fraud in customer transactions.

Minimum Requirements Essential: Grade 12 / Matric Minimum of 2 years in cashier-related work, including 6 months shadowing a Cashier Supervisor Strong numerical skills Proficiency in MS Office Willingness to work retail hours

Advantageous: Certificate in Computer Literacy 3 years’ work experience with 1 year supervisory experience Working knowledge of SAP

Job Specification ... Manage and report all customer compliments and complaints to management. Ensure smooth flow of branch queues. Monitor cashier-customer interactions and respond accordingly. Manage the shorts and overs at points of sale, including float handling. Handle discrepancies at the point of sale. Authorize line voids, tender ups, and price overrides. Manage refunds and returns according to Dis-Chem operating procedures. Process all types of payments (cash, card, vouchers, coupons) accepted by Dis-Chem. Ensure accurate document control including drop registers, documents verification, and customer documentation. Properly handle gloats and other till operation documentation. Ensure correct handling of back shopping and returned goods. Scan all outgoing stock/items/scripts. Train and assist new cashiers.

Competencies Essential: Cashier and retail operations knowledge Customer service and relations Dis-Chem supervisory principles, practices, and methods Leadership, motivation, and inspiration Problem solving Sound numerical skills Trustworthy and honest Presentable Strong command of the English language and an additional language Time management

Advantageous: Dis-Chem product knowledge Third additional language Customer service background SAP

Special Conditions of Employment: Willing and able to work retail hours Physically fit for walking, standing, climbing, kneeling, bending, and moving objects Valid driver’s license and own reliable transport South African citizen Clear credit and criminal records

Remuneration and benefits: Market related salary, medical aid, provident fund, staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.