Sales & Customer Associate- Jumbo Mall Mpumalanga

BRIEF DESCRIPTION:-

The Sales & Customer Associate at Jumbo Mall will actively engage customers to convert showroom visits into sales through product demonstrations and accurate order processing. The role emphasizes customer service, product knowledge, and compliance with operational standards, while also requiring proficiency in administrative tasks, stock handling, and teamwork to meet sales and service goals. A minimum of 1 year of retail sales experience and availability to work various shifts are essential.

Job Title: Sales & Customer Associate - Jumbo Mall Company: homechoice

Salary: Market Related

Job Type: Permanent

Sectors: Retail Sales

Reference: 208399

Vacancy Details

Employer: homechoice

homechoice stands as a preeminent South African homeware retailer, providing customers with an innovative selection of quality, affordable products to help them create beautiful homes they adore. For over 40 years, we have been dedicated to this mission.

The Sales Associate will play a crucial role in delivering an outstanding customer experience in the showroom, converting visits into sales through proficient product demonstrations, needs assessments, and precise order processing. This position emphasizes frontline sales execution, customer service, administrative tasks, and compliance with operational standards, aiding the Store Supervisor and Showroom Manager in achieving sales and service goals.

Sales Execution & Conversion

Engage customers actively on the showroom floor to discern their needs and transform interactions into sales. Demonstrate products with clarity, explaining features, benefits, pricing, and promotional offers as per the current catalog. Achieve individual sales targets, conversion rates, and productivity expectations. Support activities like account openings and order processing.

Customer Experience

Provide a consistently positive, professional, and customer-centric sales experience. Guide customers through every step of their journey, from product selection to ordering, payments, and after-sales processes. Address basic customer inquiries and escalate complex issues to the Store Supervisor or Showroom Manager. Build customer trust through accurate information, ethical selling, and clear expectation setting.

Product Knowledge & Pricing Accuracy

Maintain comprehensive knowledge of products, categories, pricing, and promotions. Ensure all sales and quotations are accurate and aligned with approved catalogs and systems. Stay updated on product updates, promotions, and sales initiatives.

Administration & Order Processing

Accurately capture customer orders, documentation, payments, refunds, and credits. Ensure all required customer documentation is complete and compliant. Maintain accurate records and system entries to support reporting and audits.

Stock Handling & Showroom Standards

Support basic stock handling tasks, including receiving assistance, stock movement, and floor replenishment. Handle products with care to prevent damage. Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor. Follow stock control procedures and report discrepancies or risks.

Compliance, Quality & Risk Awareness

Adhere to all policies, procedures, quality standards, and internal controls. Follow cash handling procedures during payment, refund, or credit processing. Participate in required training, inductions, and policy sign-offs. Escalate risks, errors, or non-compliance to the Store Supervisor.

Teamwork & Performance Support

Collaborate with team members to achieve showroom targets. Support promotions, campaigns, and activations as directed. Be flexible in supporting operational requirements, including shifts, weekends, and public holidays.

Qualifications

Grade 12 / Matric (minimum requirement). Minimum 1 year of retail sales experience. Customer-facing sales experience in a target-driven environment. Availability to work shifts, weekends, and public holidays. Homewares retail experience (advantageous). Clear credit and criminal record.

Attributes We Value

Customer-focused with a strong service mindset. Persuasive, confident, and professional communicator. Detail-oriented with a focus on accuracy and quality. Resilient, adaptable, and capable of working in a fast-paced environment.

Behaviors We Value

Empathize with customers Deliver on promises Provide insight-led solutions Take ownership of the business Accountability Curiosity, creativity, and exploration Precision and timeliness Teamwork Helpfulness Inclusivity Enjoyment of work