Massage Therapist Western Cape

BRIEF DESCRIPTION:-

The Massage Therapist role at Westin Hotels & Resorts involves providing a variety of beauty, body, skincare, and therapeutic treatments to guests while adhering to high standards and Marriott policies. Key responsibilities include delivering spa treatments, maintaining hygiene and safety protocols, and ensuring guest satisfaction. The ideal candidate should have relevant qualifications, at least two years of spa experience, and the ability to work collaboratively in a fast-paced environment.

Job Title: Massage Therapist Company: Westin Hotels & Resorts

JOB SUMMARY

Under the guidance of the Spa Management, the chosen individual will deliver a variety of beauty, body, skincare, and therapeutic treatments to guests, all while adhering to the high standards of the Westin Cape Town Hotel. This role requires proficiency in massage techniques, manicures, pedicures, waxing, and face and body therapies, all in compliance with Marriott International policies and procedures, even in a fast-paced setting.

CANDIDATE PROFILE

Education and Experience

Possess a recognized and relevant qualification in body, skincare, and beauty therapies Skilled in the application and removal of gel nail therapy Minimum of two years’ experience as a therapist in massage, manicures, pedicures, waxing, and facial treatments within a spa and wellness setting

Professional Disposition

Professional communication and telephone etiquette Customer-oriented with a strong emphasis on enhancing the guest experience Demonstrated capability in meeting retail targets Proficient in managing a pressurized environment Exhibit initiative, proactivity, and self-motivation Capable of working independently and collaboratively Exhibit attention to detail relevant to the role Willing to work scheduled shifts and irregular hours as per operational requirements Flexible to work weekends and public holidays as needed

CRITICAL WORK ACTIVITIES

Provide a range of spa body treatments, massages, facials, and waxing in a safe and comfortable environment Deliver nail care services, including manicures, pedicures, and gel nail treatments Adhere to health and safety and COVID protocols within the workplace Maintain a neat, clean, and well-groomed appearance in line with company standards Observe strict hygiene standards as directed by management Achieve retail and treatment targets set by management Ensure treatment rooms are tidy before and after each session Perform other duties as required

Provide Spa/Salon Services

Monitor and adhere to a time schedule to stay on track throughout the day Guide guests to and from treatment rooms Assess guest needs and inquire about any contraindications before commencing service Ensure guest comfort throughout the service by checking periodically Use appropriate props and products for massage services Provide body treatments using body scrubs, wraps, and hydrotherapy Offer guests amenities such as water, juice, or heated neck pillows Maintain current licensure and take continuing education as necessary Stay updated with current trends and techniques in the spa field Arrange treatment rooms to enhance guest comfort and safety Regularly check for schedule updates Confirm guest details and treatment type before beginning Handle inappropriate guest behavior according to Marriott’s standard operating procedures Maintain and develop a client base Keep guest history files updated and create new files as needed Review upcoming appointments and treatments Demonstrate knowledge of current spa industry trends Understand spa operational hours, menu, pricing, and check-in/check-out procedures Stay informed about retail brands, services, and promotions available in the Spa Familiar with spa equipment and facilities commonly used

Maintain Spa/Salon Environment

Set up and prepare treatment rooms with necessary supplies and equipment Clean, maintain, and sterilize tools and equipment Keep treatment rooms clean throughout the shift Secure supplies and equipment at the end of the shift Dispose of waste and dirty linens appropriately Evaluate equipment for proper functioning and report any deficiencies

Guest Relations

Address guest service needs professionally and promptly Express genuine appreciation and provide a warm farewell to guests Greet each guest with a smile, eye contact, and a friendly verbal greeting Listen and respond to guest questions and concerns positively Anticipate guest service needs and act on guest preferences

Communication

Use clear, appropriate, and professional language when speaking with guests and colleagues Discuss work topics discreetly and quietly with coworkers, supervisors, or managers Assist coworkers to ensure they understand their tasks Escort guests to changing rooms and relaxation areas

Safety and Security

Follow company safety and security policies and procedures Report any work-related accidents or injuries immediately Observe universal health care protocols

Policies and Procedures

Protect the privacy and security of guests and coworkers Maintain confidentiality of proprietary materials and information Adhere to company and department policies and procedures Ensure uniform, nametags, and personal appearance are clean and professional Perform additional job duties as requested by Supervisors

Working with Others

Handle sensitive issues with employees and guests tactfully and confidentially

Physical Tasks

Stand, sit, or walk for extended periods Grasp, turn, and manipulate objects of varying sizes and weights Move, lift, carry, push, pull, and place objects up to 10 pounds without assistance