Salary: Market Related Job Type: Permanent Sectors: Hospitality Reference: JHB003387/Tori Job Type: Permanent Sectors: Hospitality Reference: JHB003387/Tori Sectors: Hospitality Reference: JHB003387/Tori Reference: JHB003387/Tori
Vacancy DetailsEmployer: Bright Placements
The Reservationist will be responsible for handling guest reservations, managing booking systems, responding to enquiries, and ensuring excellent customer service throughout the booking process. The successful candidate must be able to communicate professionally with both English- and French-speaking guests and agents. Key ResponsibilitiesReservations & BookingsManage all reservations via telephone, email, and online booking platformsProcess bookings, amendments, cancellations, and confirmations accuratelyMaintain and update reservation systems dailyEnsure all guest information and booking details are captured correctlyAssist with room allocation and availability managementGuest CommunicationRespond to guest and travel agent enquiries promptly and professionallyCommunicate effectively with English- and French-speaking guestsProvide accurate information regarding rates, availability, lodge facilities, and activitiesHandle guest complaints and reservation issues professionallyAdministrationPrepare daily arrival and departure reportsAssist with invoicing, payment processing, and reservation reconciliationsMaintain reservation records and filing systemsCoordinate special requests and guest preferencesCoordination & SupportLiaise with front office, housekeeping, guiding, and management teamsAssist with group bookings and special events where requiredSupport the reservations and front office department with administrative tasksSales & Revenue SupportPromote lodge services, upgrades, and special offersMaximise occupancy and revenue opportunitiesAssist in achieving reservation and occupancy targets
Minimum Requirements Grade 12 / Matric certificateMinimum 2–3 years’ experience in reservations or front office administrationPrevious hospitality, lodge, or hotel experience essentialMust be fluent in both English and FrenchExperience working on reservation systems and booking platformsMinimum of 2 years' working on OperaComputer literate in Microsoft OfficeExcellent communication and customer service skillsStrong organisational and administrative abilitiesAbility to multitask and work under pressureExcellent telephone and email etiquetteAttention to detail and accuracyAbility to work shifts, weekends, and public holidays if requiredKey Competencies Strong customer service orientationProfessional communication skillsTime management and organisationProblem-solving abilitiesAttention to detailAbility to work independently and within a teamSales and upselling skills advantageousAbility to handle confidential information professionally
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