Reservations Outbound Consultant KwaZulu-Natal

at Beekman Group

Intern

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We are looking for self-driven, sales-oriented Reservations Outbound Consultant to assist our Members with their booking needs. You will provide various planning and booking services, including answering customers’ queries, making travel suggestions. Handling queries via phone, email, social media and/or face-to-face consultation as well as attending to assigned outbound call programmes. To be successful as a Reservations Outbound Consultant, you must be able to work with minimal supervision and have excellent customer service skills. An individual that is self-motivated to achieve sales targets.

Key Performance Areas

Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs). Attend to client queries & reservations in accordance within SLA metrics, including but not limited to: Query turnaround time Customer service survey Production Achieve targets as provided by department manager. Perform additional duties as assigned, including but not limited to general client queries.

Key Competencies & Personal Attributes

Matric with 2 years relevant Call Centre experience Experience working in sales or customer service, preferably in the hospitality or travel industry Excellent written and verbal communication skills in English Multi-tasking and time-management skills, with the ability to prioritize tasks Ability to work under pressure Ability to work in a fast-paced environment

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Salary

0 - 0 ZAR

Monthly based

Location

KwaZulu-Natal

Job Overview

Job Posted:

2 months ago

Job Type

Intern

Job Role

Entry level role

Education

Matric

Total Vacancies

Variable

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Reservations Outbound Consultant KwaZulu-Natal

APPLICATION INFORMATION

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Reservations Outbound Consultant KwaZulu-Natal

APPLICATION INFORMATION

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