Service Consultant - Health Professionals Gauteng

at Discovery Limited

Intern

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Key Purpose

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to

Operate mainly in the office (may be required to visit a provider offsite) Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members) Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

Delivering results and meeting customer expectations Presenting and communicating information Delivering results and meeting customer expectations Deciding and initiating action Following instructions Adapting and responding to change Persuading and influencing Analyzing Adhering to principles and values

Education and Experience

Matric - Maths/Accounting and English with 50% Basic MS Office Knowledge Minimum 6 months experience as a Contact Centre Consultant in Customer Services Minimum of 6 months Claims Specialist experience

How To Apply

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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Positions"
Send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 ZAR

Monthly based

Location

Gauteng

Job Overview

Job Posted:

2 weeks ago

Job Expire:

1 month from now

Job Type

Intern

Job Role

Entry level role

Education

Matric

Total Vacancies

Variable

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Service Consultant - Health Professionals Gauteng

How To Apply

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Service Consultant - Health Professionals Gauteng

How To Apply

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