Key Performance AreasThe Beekman Group is seeking a professional and service-driven Spa Coordinator to join our Body Bliss Day Spa operations. This is a front-of-house, non-treatment role responsible for coordinating daily spa operations, optimising guest experience, and supporting commercial performance. This role is ideal for a candidate who is highly organised, guest-centric, and confident in managing bookings, sales, stock, and team coordination within a premium hospitality environment.
Key Competencies & Personal AttributesManage all telephonic, online, and walk-in spa enquiries professionally and timeously Coordinate and confirm client bookings via spa booking systems Provide accurate information on treatments, products, and promotions Ensure a seamless end-to-end guest journey Drive retail and treatment sales in line with monthly targets Support upselling initiatives and promotional campaigns Maintain high merchandising and display standards Maintain optimal stock levels for retail and treatment products Conduct stock counts, manage variances, and control wastage Place supplier orders and manage deliveries and stock rotation Ensure accurate capturing on booking and POS systems Manage daily cash-ups and POS reconciliations Prepare and submit operational reports (mid-month and month-end) Support financial controls and internal compliance requirements Coordinate daily therapist schedules and booking allocations Prepare duty rosters to ensure adequate operational coverage Promote a professional, service-driven, and collaborative team culture Maintain high standards of hygiene, cleanliness, and presentation Conduct routine inspections of spa reception, retail, and treatment areas Ensure compliance with health, safety, and hygiene standards Dynamic Performance driven Self-Starter Excellent interpersonal skills Excellent communication skills
Minimum Qualifications and Experience
Matric (essential); relevant qualification advantageous 2–3 years’ experience in spa, hospitality, or similar role Experience with booking systems and POS Strong customer service, sales, and administrative skills Stock control and cash handling experience Proficient in MS Office Able to work flexible hours, including weekends
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