Cellar Door Ambassador Cape Town

Salary: R18 000.00 - R20 000.00 Per Month Job Type: Permanent Sectors: FMCG Hospitality Sales Reference: copy-2378542 Job Type: Permanent Sectors: FMCG Hospitality Sales Reference: copy-2378542 Sectors: FMCG Hospitality Sales Reference: copy-2378542 Reference: copy-2378542

Employer: Recruitment Legends

Job Description: Cellar Door Ambassador Position Overview Position Title: Cellar Door Ambassador Department: Wine Tasting / Cellar Door Reporting To: Tasting Room Manager Second Level Superior: Restaurant Manager Salary: R20 000 CTC per month Role Summary The Cellar Door Ambassador is responsible for the effective and efficient running of cellar door sales while delivering exceptional guest experiences in the Brand Home. This role provides friendly, responsive service to create memorable experiences for all guests and suppliers. The position requires excellent communication, multitasking skills, strong attention to detail, and a commitment to upholding core brand values and team culture principles. Key Result Areas & Responsibilities 1. Cellar Door Operations & Sales (50% Allocation) Welcome visitors at the cellar door and conduct professional, informative wine tastings and cellar tours. Set up tasting areas and coordinate deliveries for both local and international orders. Act as a brand ambassador by building positive, authentic relationships with guests, members, and local residents. Assist with guest bookings and actively attract new clients to the venue. Address customer complaints or feedback constructively to maintain high guest satisfaction. 2. Stock, Revenue & Cash Management (20% Allocation) Conduct daily stock counts (wines and packaging materials) and maintain attractive sales displays. Handle cash, credit card, and payment transactions using the point-of-sale (POS) system. Adhere strictly to cash-handling and reconciliation procedures, completing daily cash-ups and shift handovers. Serve as a key point of contact for wine club inquiries and customer support. Assist in training team members on product knowledge, sales systems, and wine club programs. 3. Area Maintenance & Hygiene (20% Allocation) Clear wine tasting tables, glasses, and spittoons promptly to maintain high presentation standards. Wash, dry, polish, and repack wine glasses systematically. Sweep, polish tables/counters, dust product bottles, and maintain a clean, organized storeroom. 4. Events, General Operations & Compliance (10% Allocation)   Assist with functions and wine shows, both during and after normal business hours. Complete all required administrative duties, forms, reports, and schedules in an organized manner. Fully comply with all relevant industry regulations regarding health, safety, and labor requirements. Apply key decision-making principles: consider the whole business, take accountability, embody professional excellence, invite feedback, and learn from experience.