Job OverviewAre you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.
Job ResponsibilitiesProviding excellent customer service, with customers issue being resolved first time around. Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries. Build rapport with customers, get to know their individual needs and put their interests first. Excellent time management skills Convert incoming customer service calls into sales. Explain to customers the offer and the product benefits. Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them. Building great rapport with your clients, to ensure there is a trust level built. Act as a brand ambassador of our client
Job Required RequirementsGrade 12 or a NQF 4 Equivalent Inbound sales experience (UK international) Minimum 12 months sales + 12 months customer service Recent 1-year unbroken tenure Resides within a 30 KM radius from the office.
Skills RequiredExcellent verbal communication
Soft SkillsSales Ability (comfortable with handling objections, building rapport, needs analysis) A solid background in targeted customer service. A driven mindset and a love for hitting targets. Attention to detail, so the conversation is correctly captured and actioned. Customer centricity Ability to multitask.
Preferred SkillsAdvanced sales/upselling or retentions experience.
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