Job Advert Summary
Are you passionate about hospitality, exceptional service, and leading high-performing teams? We are looking for a Groups Reservations Supervisor / Team Leader to join our Central Reservations team and play a key role in delivering seamless group booking experiences across our portfolio of luxury hotels, lodges, and resorts.
Minimum Requirements
Previous experience in a Group Reservations, Reservations Supervisor, or Team Leader role within the hospitality industry. Opera / Opera Cloud experience Strong knowledge of hotel reservation systems and Microsoft Office. Excellent leadership, organisational, and communication skills. Exceptional attention to detail and the ability to manage multiple priorities. Strong customer service orientation with a proactive, solution-focused approach. Ability to perform well under pressure in a fast-paced environment.
Duties and Responsibilities
Supervise and support the Groups Reservations team to achieve service excellence and performance targets. Manage the end-to-end group reservation process, ensuring accuracy, efficiency, and attention to detail. Coordinate with Sales, Revenue, Operations, and property teams to ensure successful group bookings and handovers. Monitor team productivity, reservation quality, and response times. Assist with staff training, coaching, performance management, and continuous development. Resolve escalated guest and client queries professionally and efficiently. Ensure all reservations are processed in accordance with company standards and revenue strategies.
Deadline:14th August,2026
APPLICATION INFORMATION
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
