People & Culture Coordinator Western Cape

You’re the person who keeps Mama’s People & Culture world organised, connected and full of good energy  As our People & Culture Coordinator, you’ll be at the heart of the team — supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration. You’re the friendly face people can count on, making sure the little things are taken care of so our people can focus on doing what they do best.  You don’t just support P&C — you help create the Mama experience for our people.

Team Member Experience Champion

Support a warm, engaging and seamless team member journey from onboarding onwards Be a friendly and approachable point of contact for everyday P&C queries Support team members with policies, procedures, benefits and general requests Help create an environment where everyone feels welcomed, valued and included

P&C Operations Pro

Support the day-to-day administration of the People & Culture function Maintain accurate employee records, files and P&C documentation Prepare letters, certificates, reports and other employee documentation Support attendance, leave and other people-related administration Ensure all documentation is handled accurately, confidentially and on time

Onboarding & Offboarding Coordinator

Coordinate smooth onboarding for new team members, ensuring all pre-employment documentation is completed Support induction and orientation activities Coordinate exit processes and ensure all relevant documentation is completed Help new joiners feel part of Mama from day one 

Culture & Engagement Supporter

Support team engagement activities, celebrations and recognition initiatives Help bring Mama’s culture and personality to life across the hotel Support internal communications and team events Bring energy, creativity and a genuine people-first approach to everything you do

Recruitment & Talent Support

Assist the Talent Acquisition team with recruitment administration and coordination Support interview scheduling, candidate communication and pre-employment processes Maintain recruitment trackers and ensure candidate information is up to date Help coordinate offers, joining formalities and new hire documentation

People Data & Compliance Champion

Maintain accurate and confidential P&C records and systems Support preparation of people reports, trackers and HR metrics Assist with audits and ensure documentation complies with company policies and local requirements Handle sensitive employee information with discretion and professionalism

P&C Team Player

Work closely with all departments and managers across the hotel Support the wider P&C team with projects and initiatives as required Be proactive, helpful and ready to jump in wherever the team needs you Build strong relationships across Mama and the wider Ennismore family

You have previous People & Culture / HR experience, ideally within hospitality  You’re organised, detail-oriented and great at keeping multiple things moving You genuinely enjoy working with people and helping others You’re approachable, positive and confident communicating with team members at all levels You’re comfortable handling confidential information with discretion You have strong administrative and coordination skills You’re proactive and don’t wait to be asked to get things done You’re comfortable working in a fast-paced, high-energy environment  You’re digitally confident and comfortable working with HR systems and Microsoft Office You bring a people-first mindset and take pride in creating a great employee experience

Pre-opening experience? Big plus  Experience with lifestyle, luxury or design-led hospitality brands Experience supporting employee engagement and culture initiatives Familiarity with HRIS / HR systems You’re naturally curious, energetic and always ready to lend a hand You bring Mama energy — warm, playful, authentic and genuinely passionate about people