📌 OPPORTUNITY OVERVIEWOne&Only Resorts is actively recruiting for a Reservations Coordinator position in Western Cape. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 2 years • Educational Background: Others or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Reservations Coordinator position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Reservations Coordinator position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with Others • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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This is a Hotel Reservations position focused on providing excellent guest service, managing reservations accurately, and maximizing hotel revenue. The role involves handling reservations and enquiries through telephone, email, GDS, third-party websites, agents, tour operators and the general public, while ensuring all requests are processed efficiently and within the required turnaround time. The position requires providing friendly, professional and personalized service, anticipating guest needs, handling special requests, managing complaints and ensuring guest information remains confidential. The Reservations Agent is also responsible for promoting and upselling hotel rooms, facilities, activities, packages and special offers in order to maximize revenue. Administrative responsibilities include accurately capturing reservations on the PMS, maintaining guest preferences and comments, processing cancellations and amendments, following up on no-shows and early departures, checking daily arrivals, reconfirming arrangements and ensuring accurate information is communicated to Front Desk and other relevant departments. The ideal candidate should have at least two years’ experience in a similar reservations role, be computer literate and experienced with a PMS system. Strong attention to detail, excellent communication and customer-service skills, the ability to work under pressure, good organizational and prioritization skills, and a confident approach to sales and upselling are essential. The candidate should also be knowledgeable about the hotel and Cape Town and its surroundings, work well within a team, follow procedures accurately and consistently demonstrate a willingness to go the extra mile for guests. Overall, the role requires a professional, organized, customer-focused and sales-driven individual who can manage reservations efficiently while delivering a high standard of service and contributing to the overall success of the hotel.
Skills, Experience & Educational Requirements
Computer literate including relevant software and experience in using a PMS system At least 2 years experience in a similar position Focus on detail which is a major requirement of the job To be able to work efficiently and quickly in a fast-paced environment Be able to prioritize as this position has multiple projects going simultaneously Very socially-focused, requires “how can I help you?” attitude To be able to build and maintain relationships Adherence to procedures and guidelines is important Effective Communicator, open-flowing communication is important Must be friendly and genuinely interested in the business, agenda and needs of others including the company, its management and customers Persuasive selling style to communicate the company’s services & facilities, policies and terms and conditions To be able to work with and for others in a helping role To be able to lead by example, to be able to assist when required Task driven to ensure proper results Work accurately with figures and perform advanced calculations Able to work shift
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
