Salary: Market Related Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 196825 Job Type: Permanent Sectors: Sales Health Fitness & Beauty Reference: 196825 Sectors: Sales Health Fitness & Beauty Reference: 196825 Reference: 196825
Vacancy DetailsEmployer: Virgin Active South Africa (Pty) Ltd
Your Purpose... Is to “change people’s lives for the better through wellness”;We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing. Your Duties and Responsibilities... Sales Conversion & PerformanceTurn conversations into memberships through confident, structured, and value-led selling techniquesApply the full sales process (needs analysis → tour → price presentation → close) to maximise conversionRecommend the best membership options based on each prospect’s goals and lifestyleConsistently achieve and exceed monthly sales targets (units and revenue)Maintain strong conversion ratios across leads, appointments, tours, and salesLead Generation & Pipeline ManagementProactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activationsBuild and maintain a healthy, active sales pipelineCapture and track all leads accurately within the Leads Management System (LMS)Create daily activity to ensure a consistent flow of opportunitiesFollow-Up & Relationship ManagementFollow up promptly and consistently on all leads, enquiries, and prospectsUse multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journeyBuild trust and long-term relationships that drive both conversion and referralsBrand & Experience DeliveryDeliver a high-energy, engaging, and professional customer experience at every touchpointRepresent the Virgin Active brand through Unreasonable Hospitality and attention to detailCreate a positive, welcoming environment that encourages prospects to imagine themselves as membersTeam Collaboration & Club PerformanceCollaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunitiesContribute to overall club performance and Net Member MovementShare best practices, support teammates, and actively participate in training and coaching sessionsOur Minimum Requirements...
We can't live without... Formal Matric qualification (essential)1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness. Excellent organisational and analytical skillsDigital acumen, with practical experience in using the Microsoft suite. Proven experience in delivering premium standards of serviceMust be able to work the required roster, including early mornings, evenings, weekends and public holidays. Be an active ambassador for holistic wellness• Presents a professional image consistent with the Virgin ActiveStrong written and verbal communication skillsTeam playerConfident in engaging with people and able to build rapport quicklyCore Interpersonal Skills:Emotional Intelligence- proven ability to anticipate the needs of others before they are voicedActive Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valuedCultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP membersEmpathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputesOperational & leadership Skills Required:Attention to Detail, noticing the small thingsResilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failuresProblem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experienceAdaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans. Relatability – the capacity to connect with diverse stakeholders across all backgroundsSituational Awareness – constantly monitoring the environment to identify members who need support or helpCuriosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiencesTime Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests. Digital Fluency – must be proficient in new age technology and systems.
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