Senior Process Engineer Johannesburg

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Senior Process Engineer Location Gauteng, JohannesburgJob Type Contract – Full-Time hoursJob Description This role requires a Senior Process Engineer with advanced process mapping capabilities in complex environments, and a minimum of 5–8 years’ experience in process excellence and continuous improvement. Accountability & Objectives: Documenting all existing and new processes(Technical and Business), ensuring transparency, consistency, and traceability across the technology stack. Capturing and maintaining a comprehensive crisis management and incident log, including root cause analysis and remediation workflows, to reduce repeat occurrences and improve response agility. Identify and analyse process inefficiencies, bottlenecks, redundancies, and non-value-adding activities, and effectively communicate insights to stakeholders to drive continuous improvement and enhance the overall client experience.

Collaborate across Transaction Banking Technology to accurately document all end-to-end existing and new processes (including system flows, integrations, and data hand-offs). Collaborate with the Process Architecture Lead to ensure all processes are aligned with and integrated into the Bank’s process architecture. Capture and maintain a comprehensive crisis management and incident log. Please include the root cause analysis and remediation workflows. Reduce repeat occurrences and improve response agilityProcesses are to be documented and housed in a central repository. Facilitate process workshops, discovery sessions, and validation meetings with business SMEs, operations, technology, risk, and compliance teams. Act as a bridge between business and technical stakeholders to ensure accurate documentation of both “as-is” and “to-be” states.