š OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service ambassador position in Somerset West. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.
šÆ IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:ā¢ Experience Level: 1 year ā¢ Educational Background: Matric or equivalentā¢ Industry Focus: Hospitality / Hotel / Restaurantā¢ Location Preference: in Somerset West
š¼ WHY THIS ROLE MATTERS:-The Service ambassador position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.
š CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Hospitality / Hotel / Restaurant. This role offers growth opportunities and skill development.
š APPLICATION GUIDANCE:-When applying for this Service ambassador position, ensure your CV highlights:ā¢ Relevant experience matching the 1 year requirementā¢ Educational qualifications in line with Matricā¢ Specific achievements in the Hospitality / Hotel / Restaurant fieldā¢ Any certifications or specialized training
š SOUTH AFRICA JOB MARKET CONTEXT:-The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
Job Title: Club Ambassador Company: Virgin Active South Africa (Pty) Ltd
Salary: Market Related
Job Type: Permanent Sector: Hospitality Management Reference: 206822
Vacancy Details Employer: Virgin Active South Africa (Pty) Ltd
Purpose... The Club Ambassador is tasked with delivering outstanding in-club member experiences through the use of various tools and platforms within areas such as our service/reception area, exercise floor, studios, swimming facilities, and extended lounge areas. This role plays a crucial part in engaging members across all club offerings, both in-club and online. It supports member retention through daily interactions and engagement.
Duties and Responsibilities...
Front of House Management
Control access into the facility Communicate and provide information to staff, members, and prospective members Deliver on member needs and experiences from entry to exit Adhere to operational standards and administration policies and procedures
Member Engagement
Deliver excellent customer service experiences throughout the club to achieve NPS and member sentiment score targets Drive digital engagement with members on our evolving digital platforms Expose members to personalized/tailored online or digital exercise offerings Retain members Build member relations Resolve complaints for each member or incident Engage members in our fitness initiatives (events) to increase member retention
Member Floor Experience
Promote safe exercise Manage member adherence to club rules and standards Manage member adherence to safety protocol Maintain the cleanliness of the floor Participate in ongoing training and self-development
Our Minimum Requirements... Essential qualifications and experience include:
Grade 12 Senior Certificate or NQF Level 4 equivalent Successful completion of Reception Academy Good understanding and knowledge of digital platforms Sound knowledge of Virgin Active exercise experiences Comprehensive understanding of the customer journey and desired customer experience Sound knowledge of club rules, operating standards, and safety protocol Minimum of 12 months experience within a face-to-face customer-facing role Proven ability to resolve member questions and queries Embody the business values: people centric, passionate about exercise
Additional desirable traits
Adaptability (must be able to adapt to a fast-paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Motivated to achieve success Commitment to making a difference in peopleās lives Growth mindset Ability to work independently Trustworthiness (must always act in doing the right thing) Drive to create moments of magic for our members Ability to make decisions and take ownership and responsibility for the decision Action orientation Administer First Aid (valid First Aid Level 1 certificate) Excellent relationship-building skills Problem-solving skills Good communication skills Ability to resolve conflict
Preferred additional skills
Wellness knowledge, beyond the health club Ability to make quick and bold decisions Agility Collaborative mindset High Interpersonal skills (EQ)
How To Apply
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Make sure you are logged in and your email is verified(Register if you dont have an account).
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Click the Apply Now button above.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
