Service ambassador Somerset West

📌 OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Service ambassador position in Somerset West. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 1 year • Educational Background: Matric or equivalent• Industry Focus: Hospitality / Hotel / Restaurant• Location Preference: in Somerset West

💼 WHY THIS ROLE MATTERS:-The Service ambassador position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.

📈 CAREER DEVELOPMENT INSIGHTS:-With 1 year of experience, you're at an ideal point to expand your expertise in Hospitality / Hotel / Restaurant. This role offers growth opportunities and skill development.

📋 APPLICATION GUIDANCE:-When applying for this Service ambassador position, ensure your CV highlights:• Relevant experience matching the 1 year requirement• Educational qualifications in line with Matric• Specific achievements in the Hospitality / Hotel / Restaurant field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Customer Experience Specialist Company: Virgin Active South Africa (Pty) Ltd

Salary: Market Related Job Type: Permanent Sectors: Hospitality Management Reference: 206822

Job Details Employer: Virgin Active South Africa (Pty) Ltd

Your Role... The Customer Experience Specialist is tasked with delivering outstanding in-club member experiences through the use of various tools and platforms in areas such as our reception area, exercise floor, studios, swimming facilities, and lounge spaces. This position plays a crucial role in engaging members in all club offerings both in-club and online. Daily interaction and engagement are vital to support member retention.

Your Duties and Responsibilities...

Handling Front of House Duties Control access to the facility Communicate and provide information to staff, members, and prospective members Deliver member needs and experiences from entry to exit Adhere to operational standards, and administration policies and procedures

Engaging with Members Provide exceptional customer service throughout the club to achieve NPS and member sentiment score targets Drive digital engagement with members on our evolving digital platforms Introduce members to personalized or tailored online or digital exercise offerings Maintain member relations and resolve complaints for each member or incident Engage members in our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience Promote safe exercise practices Ensure adherence to club rules and standards Maintain safety protocols Keep the floor area clean Participate in ongoing training and self-development

Our Minimum Requirements... Essential Qualifications: Grade 12 Senior Certificate or NQF Level 4 equivalent Successful completion of Reception Academy training Strong understanding and knowledge of digital platforms Sound knowledge of Virgin Active exercise experiences Comprehensive understanding of the customer journey and desired customer experience Sound knowledge of club rules, operating standards, and safety protocol Minimum of 12 months experience in a face-to-face customer-facing role Proven ability to resolve member questions and queries Embody the business values: People-centric Passionate about exercise

Additional Desired Attributes: Adaptability (ability to adapt to a fast-paced, changing environment) Curiosity (willingness to seek opportunities to learn and grow) A winning mentality (willingness to go above and beyond for success) Motivation to achieve success Commitment to making a difference in people’s lives Growth mindset Ability to work independently Trustworthiness (always act with integrity) Drive to create magical moments for members Ability to make decisions and take ownership and responsibility for the decision Action orientation Administer First Aid (valid First Aid Level 1 certificate) Excellent relationship-building skills Problem-solving skills Good communication skills Ability to resolve conflict

Preferred Skills: Wellness knowledge beyond the health club Ability to make quick and bold decisions Agility Collaborative mindset High interpersonal skills (EQ)