📌 OPPORTUNITY OVERVIEWClicks Group is actively recruiting for a Store Manager -Sorbet Man: Parelberg position in Western Cape. This is an excellent opportunity for professionals in the Hospitality / Hotel / Restaurant sector looking to advance their careers.
🎯 IDEAL CANDIDATE PROFILEWe are seeking talented individuals with the following profile• Experience Level: 2 years • Educational Background: Others or equivalent • Industry Focus: Hospitality / Hotel / Restaurant • Location Preference: in Western Cape
💼 WHY THIS ROLE MATTERSThe Store Manager -Sorbet Man: Parelberg position is an important role within the Hospitality / Hotel / Restaurant sector, offering meaningful career development and professional growth opportunities.
📈 CAREER DEVELOPMENT INSIGHTSThis role in Hospitality / Hotel / Restaurant offers valuable career progression opportunities aligned with your experience level and professional aspirations.
📋 APPLICATION GUIDANCEWhen applying for this Store Manager -Sorbet Man: Parelberg position, ensure your CV highlights: • Relevant experience matching the 2 years requirement • Educational qualifications in line with Others • Specific achievements in the Hospitality / Hotel / Restaurant field • Any certifications or specialized training
🌍 SOUTH AFRICA JOB MARKET CONTEXTThe Hospitality / Hotel / Restaurant sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.
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Introduction
It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.
Job descriptionGuest Focus
Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests. Resolve customer complaints within 24 hours. Understand and be able to advise guests on all treatments in the menu. Actively promote and up/cross sell treatments Handle guest questions and concerns in a professional and accurate manner. Answer calls in a friendly professional manner. Ensure that the scheduler is well planned to accommodate guests as effective as possible.
Citizen Focus
On-board new citizens in the store and mentor them on the Sorbet way (culture). Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus). Manage citizens work schedule /rosters. Coordinate citizen training schedules and bookings Communicate any staff/ guest problems that need attention to the Area Manager of the store. Manage Disciplinary procedures and performance management with each citizen. Drive individual targets per citizen with one on ones.
Operational Focus
Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store. Ensure that the store merchandising and general presentation is maintained according to Sorbet standards Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check). Manage stock receiving procedures as per Sorbet Franchise Systems Manual. Responsible for checking that stock has been captured accurately on ESP by FDC’s. Assist with administrative accurate invoice filing and controls. Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant
Reporting
Submit talk show . team meeting agendas and feedback to relevant Area Manager Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll Submit all relevant RS data to area managers monthly for accurate payroll. Pulling of weekly sales figures to manage stores progress to monthly budget.
Marketing
Communicate and ensure implementation of all national marketing and advertising campaigns at store level Making sure citizens are aware of all campaigns Collateral is displayed and implemented Citizens are trained and able to sell / market the campaign.
Key Competencies
Computer Literate. Exceptional communication skills (spoken, telephonic and written). Organised and systematic. Detail orientated. Must possess and aptitude for basic math and money handling skills. Punctual. Able to function under pressure in a fast-moving environment. Able to manage multiple stores Self-directed and able to work independently
Minimum requirements
Experience
Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment. Financial management experience (budgets, profit and loss statements, financial ratios, etc.).
EducationMatic/Grade 12 (essential) Business and Retail Management Diploma(desirable).
How To Apply
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Click the Apply Now button above.
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Your default email application or application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Positions"
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Send your application before the closing date.
Note: Only shortlisted candidates are contacted.
