Exercise Experience Manager Cape Town

📌 OPPORTUNITY OVERVIEW:-Virgin Active South Africa (Pty) Ltd is actively recruiting for a Exercise Experience Manager position in Cape Town. This is an excellent opportunity for professionals in the Medical / Healthcare sector looking to advance their careers.

🎯 IDEAL CANDIDATE PROFILE:-We are seeking talented individuals with the following profile:• Experience Level: 5 years • Educational Background: Matric or equivalent• Industry Focus: Medical / Healthcare• Location Preference: in Cape Town

💼 WHY THIS ROLE MATTERS:-Healthcare professionals including Exercise Experience Manager are essential service providers. This role contributes directly to community health and wellbeing.

📈 CAREER DEVELOPMENT INSIGHTS:-This role in Medical / Healthcare offers valuable career progression opportunities aligned with your experience level and professional aspirations.

📋 APPLICATION GUIDANCE:-When applying for this Exercise Experience Manager position, ensure your CV highlights:• Relevant experience matching the 5 years requirement• Educational qualifications in line with Matric• Specific achievements in the Medical / Healthcare field• Any certifications or specialized training

🌍 SOUTH AFRICA JOB MARKET CONTEXT:-The Medical / Healthcare sector in South Africa continues to show strong demand for skilled professionals. This position represents a valuable opportunity in the current job market.

Job Title: Wellness Experience Coordinator Company: Virgin Active South Africa (Pty) Ltd

Salary: Market-related

Job Type: Permanent

Sectors: Health, Fitness & Beauty Management

Reference: 206634

Vacancy Details

Employer: Virgin Active South Africa (Pty) Ltd

Your Role... The Wellness Experience Coordinator is tasked with cultivating vibrant, inclusive communities where our members find inspiration and support in achieving their wellness objectives. You’ll serve as the mentor, ensuring every member accesses the perfect products, services, and fitness groups. This position is all about crafting enjoyable, personalized experiences that keep our members returning, embodying the bold and adventurous Virgin spirit we are known for. Let’s transform wellness into more than just a gym—it’s a social lifestyle!

Duties and Responsibilities...

Recruitment, Onboarding & Retention: You’ll spearhead the creation of a team of enthusiastic fitness experts. Your responsibilities include recruiting, assessing, and bringing in the best Fitness and Group Exercise Instructors, both from within and outside the club, ensuring seamless integration into our lively community. Utilizing the Online Hiring Assessment process, you’ll measure success and help form a formidable team. Once onboard, you’ll conduct a comprehensive induction, covering everything from conduct guidelines to operational details such as studio setup, sound systems, and salary administration.

Team Management & Development: You’ll be responsible for assembling and nurturing a stellar team of Fitness and Group Exercise Instructors, aligning with club full-time equivalents (FTE) and budget needs. As their leader, you’ll provide ongoing coaching, feedback, and growth opportunities, ensuring they remain inspired and motivated. By championing continuing professional development (CPD) training, you’ll ensure our team stays at the forefront of wellness and fitness innovation and standards.

Community Building & Instructor Support: Your focus is on building thriving fitness communities. You’ll foster a sense of belonging among our Group Exercise Instructors through effective communication—be it one-on-one discussions, newsletters, or team meetings. You’ll also ensure their continuous growth by managing CPD points and scheduling development opportunities. With a keen focus on the STOP, LOOK & LISTEN strategy, you’ll ensure every class is prepared and every instructor is supported—from studio setups to assisting with member bookings.

Delivering Exceptional Group Exercise Experiences: You’ll lead by example in the studio, delivering unforgettable group exercise experiences that keep members returning. Your role extends beyond teaching—you’ll maintain the highest standards of cleanliness, organization, and studio functionality, ensuring everything from sound systems to equipment is in perfect working order. You’ll also manage class timetables across digital platforms, ensuring they’re always on point and ready to impress members while adeptly handling last-minute no-show plans.

Group Exercise Focus: Your main role involves managing the group exercise timetable to deliver high-energy, engaging classes that leave a lasting impression. You’ll increase participation through events like FITFEST and DJ nights, creating memorable experiences for members. Using data from GEX reports and collaborating with your regional team, you'll identify opportunities to adjust class types, schedules, or instructor performance for maximum impact. Expanding and optimizing Group Exercise offerings is key—ensuring the timetable aligns perfectly with what our members desire, consistently delivering exceptional experiences.

Member Social Wellness: Our goal is to create welcoming environments for every member. You’ll provide comprehensive inductions that set the stage for success, showcasing everything the club has to offer. Whether it’s group exercise, personal training, or event-driven experiences, you’ll actively promote all our offerings to support each member on their unique wellness journey. You’ll also manage our GEX Invitation system to boost class participation, increase mobile app engagement, and keep the excitement alive through spectacular events and demos.

Operational Excellence: You’ll ensure that every group exercise space is not only functional but inspiring. Cleanliness, top-tier equipment, and flawless sound systems are non-negotiable under your watch. You’ll also uphold all Health & Safety and Operational Standards to create a safe and empowering environment for both instructors and members. With a focus on seamless experiences, you’ll also design optimal staffing schedules to ensure the club floor is always bustling with energy and engagement.

Marketing & Community Building: You’ll be the driving force behind every in-club marketing campaign, executing strategies that get people talking and members joining. Leveraging business tools and resources, you’ll promote everything from Group Exercise to Personal Training, ensuring both new and existing members are drawn in. By tapping into digital platforms and in-club marketing opportunities, you’ll keep our community engaged and excited about the fitness journey they’re on.

Data Analysis & Performance Tracking: Data-driven and performance-focused, you’ll monitor and analyze class attendance and engagement, identifying trends and opportunities to optimize our offerings. With a keen eye on the numbers, you’ll implement action plans to fill any gaps, ensuring our classes always hit the mark. Whether it’s boosting mobile app usage or maximizing class bookings, your drive and focus will ensure every Group Exercise offering meets or exceeds expectations.

Our Minimum Requirements...

Essential Qualifications

Matric qualification A recognized fitness qualification A minimum of 5 years’ experience in the fitness industry A minimum of 3 years’ experience in managing exercise experiences within a health club or similar role A minimum of 2-3 years of experience in managing people / teams Exceptional people leadership skills Experience in teaching a variety of Group Exercise classes Passion for the wellness industry Strong team player & collaborator Exhibit the VA brand values

Preferred Qualifications

Experience within a health club or wellness club Management experience Great communication skills Great relationship building skills Adaptability (must be able to adapt to a fast-paced, changing environment) Curiosity (must be willing to succeed, seek opportunities to learn and grow) Winning mentality (must be willing to go over and above to achieve success) Motivation to achieve success Commitment to making a difference in people’s lives Growth mindset Ability to work independently Trustworthiness (must always act in doing the right thing) Drive to create moments of magic for our members Ability to make decisions and take ownership and responsibility for the decision Action orientation

Ideally, you’d have:

Organizational & coordinating skills Excellent facilitation and presentation skills Wellness knowledge, beyond the health club Ability to make quick and bold decisions Ability to be agile Ability to be collaborative High interpersonal skills (EQ)