Salary: Market Related Job Type: Permanent Sectors: Hospitality Reference: JHB003389/BP Job Type: Permanent Sectors: Hospitality Reference: JHB003389/BP Sectors: Hospitality Reference: JHB003389/BP Reference: JHB003389/BP
Vacancy DetailsEmployer: Bright Placements
To effectively manage the day-to-day operations and employees as well as ensure guest satisfaction. Supporting and aiding the General Manager in achieving the profitability of the hotel and operational success Minimum Experience and Qualification Required:Post matric hotel school qualification would be advantageous. Minimum 5 years’ experience in a five-star propertyComputer literacy – MICROS, Opera CloudExcellent communication skillsGood numeracy skillsHigh level of English proficiencyMust be motivated, enthusiastic, and energetic, a team player, with a positive attitude. Must be able to work shifts. Own transport preferable.
Key Performance ObjectivesAssist the General Manager in his/her day-to-day operations. Ensure the smooth running of the hotel operation in the absence of the General ManagerConduct and compile Daily, Weekly, Monthly reports for the General ManagerBe proactive in anticipating guest needs and possible concerns of on the propertyMonitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations. Proven leadership abilitiesProvides training, coaching, and mentoring to all staff and HOD's. Receives and resolves or assists the General manager in resolving guest complaints and service recovery process. Selects or assists in the selection of hotel staff. Review employee performance and conduct personnel actions such as disciplinary actions and terminations. Adheres to company procedures and regulations as well as standard operating procedures. Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. All Other duties as assigned by the General Manager or Management.
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